Lost count ?? You at 18/19 engineers now ??
Methinks you're one of them nuisance people, there's one or two of them on here that are well known. HTF do you know what the 'real problem is' by using some kind of router-stats ?? #footballmanager 
That actually makes me feel better: that it's not just myself that can see through Openreach. I'm afraid I don't like that company because I have a very bad experience dealing with them. Obviously everyone is entitled to their opinion.
With the forum attracting users with all sorts experience (i.e. non-Openreach forum), each user has different experiences and access to so many tools (in my case it's router stats and personal experience). What do you expect then: that I buy a spectrum analyser for just under £1,000 and swing round it in my street with the hope of finding something, even if I don't know if that's what I#m looking for?
I've eliminated whatever I can in my home to make those statements that the issue is on the network somewhere. But Openreach changing my master socket for the 3rd time is actually a distraction technique and beyond ridiculous. We have simply had 17 months of hell, frustration and embarrassment.
However, I also think you raised an interesting issue: how much honesty is actually communicated to the end customer, especially if they're non-specialists - the Internet is filled with accounts/comments about Openreach and how they simply conclude it's a WiFi issue, where in reality, it isn't (
https://uk.trustpilot.com/review/www.openreach.co.uk and lots of others forums/blogs/posts etc.) Most people just simply give up.
As I said above, 10 engineers in my case stated in notes it was a WiFi issue, even though we knew it wasn't (but still, to comply, we ended up with 5 routers, more so really to see if the DSL connection improves, rather than the WiFi) until one engineer finally had the decency to state that there was an issue affecting the pole we're connected to, which in turn changed the way how the case was being handled by both the ISP and Openreach.
I understand there are wonderful Openreach engineers out there and I've had the pleasure of meeting some while they tried to fix my broadband. As a company, i.e. the way it runs and gets away with things, I'm sorry, but more competition (Virgin Media etc.) needs to be brought in to stop Openreach's complacency.
(I'm therefore actually offended by your comment that I'm a nuisance person trying to get Openreach to fix my line to enable me to work, not to mention the fact that I'm not getting what I'm paying for - you clearly have the same mindset that the patch lead for the area has, and doesn't seem to understand that a connection dropping a few times in a meeting or while I'm doing work at the weekend isn't just a nuisance.)
Overall, therefore, how do you make Openreach fix my line so that I can actually do my work I'm contracted to do and get paid to do, but simply can't? Lots of people rely on me in my job, you know, so it's not about streaming/playing games/analysing router stats, and it's certainly not about having zero errors on the line.
