Broadband Related > ISPs

Zen Price for Life discontinued for new contracts

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Alex Atkin UK:

--- Quote ---Over the last few years, we’ve been proud to provide all our customers with a Price for Life (also known as a Lifetime Price Guarantee) on our broadband packages. This is our pledge that for as long as you stay on the same package the price of your Zen broadband service will never increase.

As an existing customer, our promise remains in place for your current broadband package. 
 
Since we launched Price for Life, the world has changed in ways we couldn't have predicted. Inflation is at its highest in decades and our costs continue to increase. To ensure that we can continue to invest in our people, the planet and to deliver a consistently high level of service to our customers,  our Price for Life offer will no longer be available for new contracts.

What's changing for me?
For as long you remain on your current package the price you pay for your broadband will never increase. You do not need to take any action.

Should you take out a new broadband contract with us from 1st June 2022, it will now be covered by our new Zen Contract Price Promise, which means there will be no price increases for the duration of the contract.

Find out more
We would like to reassure you that these changes will not affect your existing agreement with Zen. Should you have any questions, please visit our new Zen Contract Price Promise page here.
--- End quote ---

craigski:
More here:

https://www.zen.co.uk/resources/docs/default-source/document-library/standard-terms-and-conditions/lifetime-price-guarantee-terms-and-conditions.pdf

I have downloaded a copy, 'just in case'

Alex Atkin UK:
Its a bit frustrating given I will be moving to FTTP hopefully later this year, but given the state of things right now its somewhat understandable.

skyeci:
Somewhat lucky. My regrade from vdsl to fttp is booked for 17th May. I got a reasonable discount and the price should remain for the 24 months contract so I'm told..

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