I'm hoping someone can help or at least provide some suggestions here, I've had some massive issues with what I thought would be a simple change of ISP. To cut a 4 month story somewhat shorter..
- been on FTTC for years with a few different ISPs (plusnet until recently)
- get to the usual end of contract price increase and found a cheaper option elsewhere (nowtv broadband)
- ordered with nowtv and migration date was shortly before christmas
- line went active as planned, changed broadband settings on my router and all working with decent speed
- had an email to say the order had NOT completed properly on openreaches side and they had to cancel it and place a new order (disconnecting me in the process)
- same problem on the second order, it didnt complete on the openreach systems and went into a place new order, delay, cancel, reorder for weeks.
- ended up with a new phone number with a line that nowtv (sky) werent entirely sure was theirs
- eventually gave up with nowtv's poor customer service and headed back to plusnet (now middle of February)
- first order had issues because the line was still associated with nowtv
- give up and order a NEW phone line, getting fed up of the order/reorder roundabout. Given engineer appointment
- a week before the scheduled appointment a random openreach engineer knocks on the door checking hes found the right house. Apparently theres both a technical fault on the line and a mismatch in address/cabinet. He sorts it all out and apparently updates the openreach systems. He cannot complete the order but the guy coming the following week will.
- no engineer arrives to the scheduled appointment.
- still some confusion around my address. plusnet cancelled and placed another order
- today plusnet call me to say theres no capacity at my cab and close my account
I've send openreach a message via their website but I really dont hold much hope. I find it hard the believe that my cabinet is at capacity, its not a hugely densely populated area (small Welsh town with no blocks of flats etc) and I get the sense that I'm being fobbed off because the orders keep failing. What else can I do? I work from home and have been struggling on tethered mobile hotspot using 4g, which varies from ok to unusable pretty frequently. If there's any openreach engineers on here, is there any way to check my cabinet? (SWPP, cab 19)
Any suggestions?