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Author Topic: Are Zen still recommended?  (Read 23570 times)

g3uiss

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Re: Are Zen still recommended?
« Reply #15 on: March 16, 2022, 05:47:02 PM »

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francisuk1989

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Re: Are Zen still recommended?
« Reply #16 on: March 16, 2022, 06:37:37 PM »

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g3uiss

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Re: Are Zen still recommended?
« Reply #17 on: March 16, 2022, 06:54:36 PM »

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francisuk1989

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Re: Are Zen still recommended?
« Reply #18 on: March 16, 2022, 11:58:53 PM »

« Last Edit: March 17, 2022, 12:40:08 AM by francisuk1989 »
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Alex Atkin UK

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Re: Are Zen still recommended?
« Reply #19 on: March 17, 2022, 10:17:12 AM »

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francisuk1989

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Re: Are Zen still recommended?
« Reply #20 on: March 17, 2022, 01:31:43 PM »

But then if AAISP were as cheap as everyone else they would be more popular and support would go downhill there too.

Its why on some level I wish Zen were less competitiveas it makes their margins tighter and tighter plus the bigger they get, the closer they are to being forced to follow the stupid court-ordered blocks.

Good point Alex  :baby:
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ZyXEL VMG8924-B10A Bridged to FRITZ!Box 7530 with OpenWrt
BT Mobile SIM Only (10GB) Virgin Mobile SIM Only (6GB) Dual SIM with Oppo A54 5G

Jon21

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Re: Are Zen still recommended?
« Reply #21 on: March 18, 2022, 03:51:47 PM »

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francisuk1989

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Re: Are Zen still recommended?
« Reply #22 on: March 23, 2022, 11:36:41 AM »

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ZyXEL VMG8924-B10A Bridged to FRITZ!Box 7530 with OpenWrt
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tiffy

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Re: Are Zen still recommended?
« Reply #23 on: March 23, 2022, 03:57:48 PM »

Noted a post today from "jelv" which says quite a lot for Zen's technical support service.
Issue reported:
https://forum.kitz.co.uk/index.php/topic,26888.msg450950.html#msg450950

Issue resolved:
https://forum.kitz.co.uk/index.php/topic,26888.msg450962.html#msg450962

The time scale between reporting and resolution in this case can't be faulted!

Ironically I'am on my last day with Zen BB FTTC & phone service, FTTP install with BT due tomorrow.
Was tempted away from Zen to BT with their current FTTP + phone offer on 18 month contract, due to a number of install delays, all be it with OR which would likely have occured with any ISP, hopefully the install will actually happen tomorrow. :fingers:
As always, will certainly review my options for next contract period and Zen will likely still be high on my list.

Edit: Typo correction.
« Last Edit: March 23, 2022, 08:30:29 PM by tiffy »
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burakkucat

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Re: Are Zen still recommended?
« Reply #24 on: March 23, 2022, 04:49:40 PM »

Ironically I'am on my last day with Zen BB FTTP & phone service, . . .

Should that one occurrence of FTTP actually be FTTC?  ???
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meritez

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Re: Are Zen still recommended?
« Reply #25 on: March 23, 2022, 05:27:18 PM »

Should that one occurrence of FTTP actually be FTTC?  ???

Should it be FTP?
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tiffy

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Re: Are Zen still recommended?
« Reply #26 on: March 23, 2022, 08:33:23 PM »

Apologies, yes, should of course have been "last day of FTTC & phone service", now corrected. :blush:
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burakkucat

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Re: Are Zen still recommended?
« Reply #27 on: March 23, 2022, 09:19:34 PM »

Hopefully all will go well tomorrow.  :)
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Trunkz

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Re: Are Zen still recommended?
« Reply #28 on: May 25, 2022, 09:59:48 AM »

Out of curiosity; how do you know if you are on TT or BTw with Zen? I recently moved to FTTC (having come from VM) so having to readjust to the speed drop  :)
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j0hn

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Re: Are Zen still recommended?
« Reply #29 on: May 25, 2022, 11:42:00 AM »

Out of curiosity; how do you know if you are on TT or BTw with Zen? I recently moved to FTTC (having come from VM) so having to readjust to the speed drop  :)

It used to tell you in their customer control panel but for the majority of customers it no longer does.

A tracert might give an indication of the backhaul provider.
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