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[craigski]

OR have just left after turning up un announced to pull fibre to property via duct.

I discussed the old copper cable, I wont comment here on exactly what was discussed, but I think I have a solution.

Thanks again @BS and @jelv, you both pointed me in the right direction 

[burakkucat]

Another step in the forwards direction. 

When is the service due to be installed?

[craigski]

I don't have activation yet. I only ordered yesterday, was advised 2-4 weeks before activation, possibly longer due to holiday season, they said it would be a 2 stage install.

Was very surprised that OR turned up in less than 24 hours after placing order to do first stage, ie pull fibre to property in duct.

The engineer did require a hoist to terminate fibre at the pole, due to age of pole and proximity to an outbuilding, so another van turned up with 20 minutes or so. They both left just as it was getting dark.

[burakkucat]

The engineer did require a hoist to terminate fibre at the pole, due to age of pole and proximity to an outbuilding, so another van turned up with 20 minutes or so. They both left just as it was getting dark.

I doubt that the fibre has been plugged into the CBT. When it's light, if you take a look, you'll probably see the connector taped or otherwise held in position so that it doesn't get blown about.

Once the internal work is completed and the fibre is run out to a CSP, the two runs of fibre will be fusion-spliced together. That will be the time for the fibre to be plugged into the CBT.

[atkinsong]

I doubt that the fibre has been plugged into the CBT. When it's light, if you take a look, you'll probably see the connector taped or otherwise held in position so that it doesn't get blown about.

My installation was a 2 stage one, with the fibre being pulled in and connected at the CBT the day after the order was placed. The second stage, 2 weeks later, simply involved fitting the CSP, running the internal fibre and doing the splice.

[burakkucat]

Thank you. That's a little surprising but it does simplify the process.

[atkinsong]

Yes it does. Also in my case the 1st stage was done by OR engineers whilst the 2nd stage was done by a Quinn’s chap. I suspect Quinn’s aren’t allowed access to CBTs, either in underground chambers or overhead.

[Starman]

If that fails, I've recently had eyes on a trial going on in OR using mechanical cutters for this sort of thing. Never seen them, but I believe they're a heavy piece of kit therefore requiring two men to use them .... once the cutting head is in place the 2nd man then uses bluetooth to operate the cutters.

In the last 18 months or so we've introduced something similar in my field of work as an electrical engineer for a regional DNO. We utilize them typically to cut away 11kV jumper wires [the connections between an underground cable pole term and the OHL] on isolated sections of high voltage network. This allows us to quickly restore supplies without staff on first attendance needing to climb poles etc. It is very useful but it does make the repair more complex but its all about restoring customers.

The equipment itself is mounted via a bracket onto our standard insulated rods you pair the cutter to the remote fob and our policy requires 2 trained members of staff psychically holding the rods along with a 3rd member to operate the fob. So far I've used it in upwards of 40-50MPH winds and 8 1.5m rods as you can imagine it swayed rather a lot

[Black Sheep]

Thank you. That's a little surprising but it does simplify the process.

All FTTP installations use this 2-stage method now to avoid (hopefully) disappointment. Previously, it was just a one-stage process.

Stage one would be to get the tubing (OH/UG) up to the CSP at the customers premises. Blow 7 store the bundle at the CSP, splice through at the splitter then confirm light traffic at the CSP.
Then stage two is where the customer appointment is made and hopefully the 'customer experience' will be an enjoyable one. 

[craigski]

My installation was a 2 stage one, with the fibre being pulled in and connected at the CBT the day after the order was placed. The second stage, 2 weeks later, simply involved fitting the CSP, running the internal fibre and doing the splice.

Similar, Stage 1 was completed less that 24 hours after placing order, ie pulling fibre to property and connecting to CBT on pole.
Available to order on 14/12, ordered 14/12, Stage 1 install 15/12, Stage 2/Activation (TBC) 23/12

Then stage two is where the customer appointment is made and hopefully the 'customer experience' will be an enjoyable one. 

Fingers crossed

[Alex Atkin UK]

All FTTP installations use this 2-stage method now to avoid (hopefully) disappointment. Previously, it was just a one-stage process.

Stage one would be to get the tubing (OH/UG) up to the CSP at the customers premises. Blow 7 store the bundle at the CSP, splice through at the splitter then confirm light traffic at the CSP.
Then stage two is where the customer appointment is made and hopefully the 'customer experience' will be an enjoyable one. 

Makes sense, means to the customer the process is much faster and you don't have specialist teams twiddling their thumbs because the customer wasn't in to finish the job.  Although presumably there are still issues where access to the location of the CSP is not readily available and the little niggle of of the customer coming home to an unexpected box on their wall which might not be in their ideal location.

[craigski]

All FTTP installations use this 2-stage method now to avoid (hopefully) disappointment. Previously, it was just a one-stage process.

Stage one would be to get the tubing (OH/UG) up to the CSP at the customers premises. Blow 7 store the bundle at the CSP, splice through at the splitter then confirm light traffic at the CSP.
Then stage two is where the customer appointment is made and hopefully the 'customer experience' will be an enjoyable one. 

Does the BT wholesale checker reflect this though? I put my neighbours details in, it says "FTTP Install Process - 1 Stage - Single Dwelling Unit Residential OH Feed with no anticipated issues.", he has no fibre to property yet.

Where as mine says "FTTP Install Process - KCI2 Assure - Single Dwelling Unit Residential UG Pre built to curtilage Hard.", and mine does have fibre pulled to property, albeit installed yesterday.

[broadstairs]

Just wanted to say my install yesterday was a one stage process where the guy from MJ Quinn ran the cable down from the pole to the CSP behind my gate and then routed the cable from there up through the wall to where I wanted the ONT installed. It took about an hour and a half in total but might have been a little quicker if both of his Quinn colleagues had not turned up for a chat  still not bad though.

Not sure I'd want the stage one for the CSP install done without me being around because they would probably stick it in the simplest place available which may not be where the customer wants it. I believe that is critical so as not to upset the customer, after all it is their house and they may object to it being placed in the simplest location..

Stuart

[Black Sheep]

Not a clue as to how this latest communication reflects in the real world ??

With millions of potential connections, I would certainly expect straying from the remit to occur as tweaks and customer expectations arise.