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Author Topic: Can't get to AOL Mail  (Read 8072 times)

tubaman

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Can't get to AOL Mail
« on: December 10, 2021, 02:36:16 PM »
My father-in-law uses AOL email and I've been trying to sort an issue for him and found I can't even get to AOL mail from any of my home devices. I've tried a Win 10 PC, Linux PC and Android phone, but all time out trying to get to the email login page. I can get to it on the Android phone via mobile data but not on my home internet connection.
As both me and my father-in-law are on a BT internet service I can only assume a setting in my Zyxel 8924 is the issue, but which one?

I'm starting from - https://www.aol.co.uk/?r=www.aol.com - which I can get to on home internet, but it times out as soon as I try to go to mail or login options.
 ???
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roseway

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Re: Can't get to AOL Mail
« Reply #1 on: December 10, 2021, 03:14:10 PM »
I use a Zyxel 8924 in bridge mode and I have no difficulty going to the AOL mail login screen. I don't have an account so I can't log in of course. I don't have any special configuration settings - it's just set up as described here: https://kitz.co.uk/routers/zyxel_VMG8324-B10A_bridge.htm#modem
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meritez

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Re: Can't get to AOL Mail
« Reply #2 on: December 10, 2021, 03:25:53 PM »
Quote from: tubaman on December 10, 2021, 02:36:16 PM
As both me and my father-in-law are on a BT internet service I can only assume a setting in my Zyxel 8924 is the issue, but which one?

I'm starting from - https://www.aol.co.uk/?r=www.aol.com - which I can get to on home internet, but it times out as soon as I try to go to mail or login options.
 ???

What are you using for DNS?

Works fine here, using cloudflare, quad9, google and adguard dns servers
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tubaman

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Re: Can't get to AOL Mail
« Reply #3 on: December 10, 2021, 03:46:51 PM »
Quote from: meritez on December 10, 2021, 03:25:53 PM
What are you using for DNS?

Works fine here, using cloudflare, quad9, google and adguard dns servers

It's BT's DNS but it does have their Webprotect product on it. I've tried turning that off and still the same issue.

Just tried Google DNS (8.8.8.8) and still doesn't work.
 ???
« Last Edit: December 10, 2021, 03:54:21 PM by tubaman »
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burakkucat

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Re: Can't get to AOL Mail
« Reply #4 on: December 10, 2021, 04:03:31 PM »
The link you have shown, above, works for me . . . without any trouble.

I'm puzzled what could be blocking your access. Have you checked the stored cookies and cleared all those that are relevant? I.e. all AOL and Yahoo cookies.
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licquorice

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Re: Can't get to AOL Mail
« Reply #5 on: December 10, 2021, 04:13:10 PM »
OK using BTinternet here.
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tubaman

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Re: Can't get to AOL Mail
« Reply #6 on: December 10, 2021, 04:50:38 PM »
Quote from: burakkucat on December 10, 2021, 04:03:31 PM
The link you have shown, above, works for me . . . without any trouble.

.... Have you checked the stored cookies and cleared all those that are relevant? I.e. all AOL and Yahoo cookies.

Just tried that and no change.
This is really very odd indeed!
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burakkucat

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Re: Can't get to AOL Mail
« Reply #7 on: December 10, 2021, 04:52:39 PM »
Most peculiar.  :-\
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tubaman

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Re: Can't get to AOL Mail
« Reply #8 on: December 10, 2021, 04:56:49 PM »
I'll try a router reboot, but can't do that today (civil unrest would ensue in the household  ;D)
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burakkucat

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Re: Can't get to AOL Mail
« Reply #9 on: December 10, 2021, 05:01:08 PM »
Entering the URL (as shown in your screen-scrape) I obtain the following response --
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d2d4j

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Re: Can't get to AOL Mail
« Reply #10 on: December 10, 2021, 07:19:05 PM »
Hi

I suspect the IP address has been blocked and most likely to many failed logins is usually the cause but not always and could be dynamic IP from BT where last user sent spam etc...

I think AOL will auto release block after 24 hours but if above is correct, and continued failed logins keep happening, then the temp block would most likely turn to perm block.

We have this on all our platforms but temp ban is shorter then 24 Hours on our platforms.

I could be wrong sorry

Also, sorry I could not see URL in screen-scrape but and clicking mail icon from aol does not show that URL, so guess it might be connected with missing sessions and/or cookies etc...

Many thanks

John
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meritez

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Re: Can't get to AOL Mail
« Reply #11 on: December 10, 2021, 07:36:52 PM »
Anyone got a public IPv6 address to test this for tubaman?
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d2d4j

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Re: Can't get to AOL Mail
« Reply #12 on: December 10, 2021, 08:49:21 PM »
Hi

Sorry I see the URL now and not sure why your using that, other then you may have booked marked aol.com.  It works for me on BT

meritez, using pure IPv6, you can access https://www.aol.co.uk/ but clicking the mail icon take you to https://mail.aol.com and no NX domain and no certificate showing for site whereas using pure IPv4, https://www.aol.co.uk/ works and clicking mail icon takes you to https://login.aol.com/

I did not think tubaman was using pure IPv6 but could be wrong

Many thanks

John
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Weaver

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Re: Can't get to AOL Mail
« Reply #13 on: December 10, 2021, 09:36:35 PM »
I have a (public) IPv6 address and I get a page of news when I follow that URL.
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tubaman

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Re: Can't get to AOL Mail
« Reply #14 on: December 11, 2021, 08:33:26 AM »
I am using IPv6/IPv4 DualStack so I thought it should revert if IPv6 fails, but perhaps not? The only IPv6 issue I've had in the past was the USA's visa application site a couple of years ago. I could apply for the visa ok but the payment page failed. Eventually worked out that it couldn't talk IPv6 and worked fine when I forced IPv4 on the router.
I have rebooted the router the morning and the problem persists. Usually on a reboot the router reverts to IPv4 (have to reapply VDSL settings to 'wake up' IPv6), but today of course it has rebooted with IPv6 working!

@Weaver, from the page I linked can you get to the mail login page (link on left of page) using IPv6 please?
« Last Edit: December 11, 2021, 08:39:21 AM by tubaman »
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