Broadband Related > Voice over IP (VoIP)
VoIP (and "Broadstairs" in Broadstairs)
broadstairs:
Well I've just com off the phone with TT Fibre Sales line and they are saying I cannot have a second contract to my premises to supply FTTP, it's a management decision and a flat no. So I have to go with another ISP to get FTTP if I want to keep my phone number. She did suggest that I re-contract with TT and in a couple of months or so they will be announcing FTTP with VOIP and I could move to that without any fee to leave my new contract, just upgrade. However there is no guarantee what she says is correct and no guarantee they would migrate my existing phone number to their VOIP.
I think their management has made a bad decision as they are forcing existing customers away from their service..
Stuart
Weaver:
Andrews and Arnold could perhaps port your phone number to VoIP ?
broadstairs:
--- Quote from: Weaver on October 26, 2021, 04:24:27 PM ---Andrews and Arnold could perhaps port your phone number to VoIP ?
--- End quote ---
Any VOIP service could do that but as soon as they do that it terminates my fttc connection!
Stuart
j0hn:
You cannot have a second contract with the same account email address. I've already mentioned that in previous threads. Their system doesn't allow it.
There's nothing stopping you ordering FTTP data only from Talktalk as a new customer though, even in the exact same name.
Just don't mention you have an existing service when ordering and use a different email address for setting up "My Account".
There's numerous users on the Talktalk forums who have done this.
Their ordering system for FTTP is very new and by default Talktalk attempt a migration of any broadband service at the property.
So anyone who has an existing FTTC or FTTP service (from any provider) who orders Talktalk FTTP will have Talktalk attempt to migrate/take over that broadband service. You need to call Talktalk back up and ask them to manually put the order through as a new provide rather than a migration.
Hopefully they iron out the ordering process soon to allow new provides and services on a multi port ONT.
broadstairs:
The person I spoke with flatly refused to do this.
Stuart
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