Kitz ADSL Broadband Information
adsl spacer  
Support this site
Home Broadband ISPs Tech Routers Wiki Forum
 
     
   Compare ISP   Rate your ISP
   Glossary   Glossary
 
Please login or register.

Login with username, password and session length
Advanced search  

News:

Author Topic: Wifi calling  (Read 3567 times)

noddy

  • Reg Member
  • ***
  • Posts: 322
Wifi calling
« on: November 11, 2022, 04:24:25 PM »

Hi wonder if anyone else has had this problem ? we have two phones my one clicks on to wifi calling straight away but my wife's phone never does at home where as her's works on her work wifi no problem , we're both on the same provider ( BT ) should I restart the router ? or any other suggestions that could be causing it ? cheers 
Logged

g3uiss

  • Kitizen
  • ****
  • Posts: 1151
  • You never too old to learn but soon I may be
    • Midas Solutions
Re: Wifi calling
« Reply #1 on: November 11, 2022, 05:23:17 PM »

Is it enabled on the handset ?
Logged
Cerebus FTTP 500/70 Draytec 2927 VOXI 4G fallback.

noddy

  • Reg Member
  • ***
  • Posts: 322
Re: Wifi calling
« Reply #2 on: November 11, 2022, 06:06:23 PM »

Yes both handsets have WiFi calling turned on
Logged

meritez

  • Content Team
  • Kitizen
  • *
  • Posts: 1623
Re: Wifi calling
« Reply #3 on: November 12, 2022, 11:13:51 AM »

Which BT router?

It's going to probably be a NAT issue on the router, preventing your wife's phone from receiving confirmation of IMS registration.

Rebooting the router may make the issue go away in the short term but it's not a permanent solution.

Which mobile networks are both handsets on?
Logged

noddy

  • Reg Member
  • ***
  • Posts: 322
Re: Wifi calling
« Reply #4 on: November 12, 2022, 04:47:56 PM »

Which BT router?

It's going to probably be a NAT issue on the router, preventing your wife's phone from receiving confirmation of IMS registration.

Rebooting the router may make the issue go away in the short term but it's not a permanent solution.

Which mobile networks are both handsets on?
Hi it's not a BT router it's a Billion 7800dxl , what I have discovered is turning off ipsec allows her phone to do wifi calling  :no: not sure if thats good or bad . both on BT mobile .
Logged

meritez

  • Content Team
  • Kitizen
  • *
  • Posts: 1623
Re: Wifi calling
« Reply #5 on: November 12, 2022, 06:43:57 PM »

Is the VPN helper alg switched off on the billion?
Logged

noddy

  • Reg Member
  • ***
  • Posts: 322
Re: Wifi calling
« Reply #6 on: November 12, 2022, 10:49:20 PM »

Is the VPN helper alg switched off on the billion?
SIP and IPSec are disabled , but this is an area I'm not to sure about  :no:
Logged

noddy

  • Reg Member
  • ***
  • Posts: 322
Re: Wifi calling
« Reply #7 on: November 12, 2022, 10:53:00 PM »

In the ALG config there's only H.323 enabled
Logged
 

anything