Broadband Related > ISPs

Looking for a new ADSL provider for my brother

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michty_me:
My brother has been having some issues with high latency using EE broadband (As per a post on the ADSL issues) which he didn't have on Plusnet, He just had speed issues with Plusnet.

I still need to monitor the line but he is considering switching providers as he has just been getting fobbed off by Plusnet (Which mad ehim move) and by EE.

I've not had to look into providers much in the past 6 years  so was looking for opinions on what may be good to go with. I would imagine he is paying roughly £22 a month from EE for their service so trying to keep it around there.
I noticed Freeola seem to have reasonable prices. What are they like these days?

aesmith:
It's probably a mistake to go shopping on price, and expect top quality.  If you really want an ISP who'll fight your corner and not fob you off then look at Andrews and Arnold.  I've also heard good thinks about Zen, but in our area they are much more expensive still.

Iain:
I think getting the line monitoring working is going to be more productive than getting yet another ISP involved - then once you know what the issue is he will be better prepared in dealing with any ISP.

michty_me:

--- Quote from: aesmith on October 05, 2021, 03:41:57 PM ---It's probably a mistake to go shopping on price, and expect top quality.  If you really want an ISP who'll fight your corner and not fob you off then look at Andrews and Arnold.  I've also heard good thinks about Zen, but in our area they are much more expensive still.

--- End quote ---

I did think of Andrews and Arnold and checked the price. It's nearly double what he is paying so I can't see him going for that due to a young family and funds being tight with one income at the minute.
We weren't really looking for the best quality, just someone reliable with half decent customer support.


--- Quote from: Iain on October 05, 2021, 04:01:29 PM ---I think getting the line monitoring working is going to be more productive than getting yet another ISP involved - then once you know what the issue is he will be better prepared in dealing with any ISP.

--- End quote ---

I have been trying to get this going through him but his lack of time at present is proving difficult. I'll be getting this setup when I get home next week and we can go from there.

meritez:
Are they in the middle of nowhere, what's their postcode?

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