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Split Off From: ADSL2+ Upgraded to VDSL2

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Edinburgh_lad:
[Off topic discussion extracted from the named thread]


--- Quote from: g3uiss on September 13, 2021, 11:57:03 AM ---So the change in backhaul was done in the early hours and surprisingly it didn’t change the sync speed. !!!!!!

Zen are very surprised however and now want to arrange another OR visit number 11. I think it’s an waste of everyone’s time and are going to decline, however I might write to Clive Sellys office again.

--- End quote ---

Don't waste your time writing to Selly's office. Openreach are untouchable and the sooner there's more competition to get that company in order the better. In fact, I'd hope that they go bankrupt. And I have no sympathy for Openreach engineers either, as I think they're as bad as their company.

We've had 10 visits by openreach since Jan and we're not forward at all with our intermittent fault. Openreach tell lies in their notes every time they visit and they know there is a high resistant fault on the network nearby, yet they'll do nothing to fix it. They just blame our router, change master sockets and that's all they're effectively capable of, certainly in my local exchange. And actually, that's what they do in my local area - change customers' master sockets rather than fix faults.

Out of the 10 engineers that visited, only two were decent enough to talk about high resistant fault and a lack of new pairs. Those two were from the Borders.

in our case, Selly's office just passed the case onto the ISP (Plusnet) and nothing has been done. There's effectively no control over Openreach and they get away with everything. You can't contact them. The only way to get them to do anything is through your ISP, but then openreach have the power to simply reject the case.

It doesn't look like they'll disappear from the market anytime soon, but I sincerely hope they will one day, by being pushed out by the completion, with their poorly maintained and outdated network.

As soon as virgin come to my area (in the plans!), I'll be organising for Openreach to remove their cable from my building. Don't want their crap near my property at all.

Alex Atkin UK:
Kinda hard to "push out" Openreach when those new providers may be leasing ducts, exchange space and backhaul from Openreach, and that includes Virgin AFAIK.

Its also unfair to tar all engineers with the same brush.  I can understand your frustration, but when its a intermittent fault it can be a real PITA to identify exactly where it is.  Sometimes getting your MP to put pressure on them can help, but I've also found Sellys office very good personally.

Edinburgh_lad:

--- Quote from: Alex Atkin UK on September 16, 2021, 02:13:52 AM ---Kinda hard to "push out" Openreach when those new providers may be leasing ducts, exchange space and backhaul from Openreach, and that includes Virgin AFAIK.

Its also unfair to tar all engineers with the same brush.  I can understand your frustration, but when its a intermittent fault it can be a real PITA to identify exactly where it is.  Sometimes getting your MP to put pressure on them can help, but I've also found Sellys office very good personally.

--- End quote ---

I don't want to hijack the OP's post, so I'll be brief as I can. When I  said virgin, I meant their fttp ventures. I know it's unrealistic about openreach disappearing, but as long as that company is around, there isn't anything or anyone above them to control them. On top, you can't directly contact your exchange, engineers etc., Unless through your ISP, and even then they can simply reject a request to attend. It's only through head office and if you yourself had to contact Selly's office to get things moving, isn't that telling?

Our intermittent fault was regular in the winter. What did openreach do? Every time they came out they cleared it, saying it was the router, WiFi and all that nonsense, so that they'd not be liable for compensation. They know how to play the game and they play it well.

g3uiss:
I don’t think those remarks actually help in any way.

j0hn:

--- Quote ---Don't waste your time writing to Selly's office. Openreach are untouchable and the sooner there's more competition to get that company in order the better. In fact, I'd hope that they go bankrupt. And I have no sympathy for Openreach engineers either, as I think they're as bad as their company.
--- End quote ---

That attitude is pretty shitty.

We have a couple OpenReach employees on this forum who donate their time to help users here.
Your attitude towards them won't see you make any friends on this forum.

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