Broadband Related > FTTC and FTTP Issues
FTTC dropouts
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My BT FTTC has been dropping out this week, couple of times on Monday, again on Tuesday, and now twice so far today. Always between 5-7PM, rest of the time it seems fine.
--- Code: ---18:06:34, 09 Sep.
:HTTP UserAdmin login from 192.168.1.124 successfully
18:06:25, 09 Sep.
:HTTP UserBasic login from 192.168.1.124 successfully
18:05:55, 09 Sep.
:WAN DHCPv6 Client Prefix : 2a00:23c4:6e82:4600::/56 (valid time = 315360000 / preferred time = 315360000)
18:05:51, 09 Sep.
ppp1:TR69 connectivity to (pbthdm.bt.mo) has been closed
18:05:50, 09 Sep.
ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
18:05:50, 09 Sep.
ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36
18:05:49, 09 Sep.
ppp1:TR69 connectivity to (pbthdm.bt.mo) has been initiated
18:05:49, 09 Sep.
ppp1:TR69 receiving InformResponse message
18:05:49, 09 Sep.
ppp1:TR69 event found : 4 VALUE CHANGE
18:05:48, 09 Sep.
ppp1:TR69 sending Inform message
18:05:48, 09 Sep.
ppp1:TR69 event found : 4 VALUE CHANGE
18:05:47, 09 Sep.
ppp1:TR69 sending Inform message
18:05:41, 09 Sep.
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
18:05:41, 09 Sep.
BR_LAN: Allocated prefix = 2a00:23c4:6e82:4600::/64 (valid time = 2026291200 / preferred time = 2026291200)
18:05:41, 09 Sep.
BR_LAN: Allocated address = 2a00:23c4:6e82:4600:8aa6:c6ff:fe24:dadb (valid time = 2026291200 / preferred time = 2026291200)
18:05:41, 09 Sep.
BR_LAN: Allocated prefix = 2a00:23c4:6e82:4600::/64 (valid time = 2026291200 / preferred time = 2026291200)
18:05:41, 09 Sep.
ppp1: Allocated prefix = 2a00:23c4:6e82:4601::/64 (valid time = 2026291200 / preferred time = 2026291200)
18:05:41, 09 Sep.
ppp1: Allocated prefix = 2a00:23c4:6e82:4600::/56 (valid time = 2026291200 / preferred time = 2026291200)
18:05:41, 09 Sep.
ppp1: Allocated address = 2a00:23c4:6e82:4601:8aa6:c6ff:fe24:dad9 (valid time = 2026291200 / preferred time = 2026291200)
18:05:41, 09 Sep.
ppp1: Allocated prefix = 2a00:23c4:6e82:4601::/64 (valid time = 2026291200 / preferred time = 2026291200)
18:05:41, 09 Sep.
ppp1:TR69 creating new session with ACS
18:05:41, 09 Sep.
ppp1: Allocated prefix = 2a00:23c4:6e82:4601::/64 (valid time = 2026291200 / preferred time = 2026291200)
18:05:41, 09 Sep.
ppp1: Allocated prefix = 2a00:23c4:6e82:4600::/56 (valid time = 2026291200 / preferred time = 2026291200)
18:05:41, 09 Sep.
ppp1: Allocated prefix = 2a00:23c4:6e82:4600::/56 (valid time = 2026291200 / preferred time = 2026291200)
18:05:41, 09 Sep.
:WAN DHCPv6 Client Prefix : 2a00:23c4:6e82:4600::/56 (valid time = 315360000 / preferred time = 315360000)
18:05:39, 09 Sep.
ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
18:05:39, 09 Sep.
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
18:05:39, 09 Sep.
BR_LAN: Allocated prefix = 2a00:23c4:6e82:4600::/64 (valid time = 2026291200 / preferred time = 2026291200)
18:05:39, 09 Sep.
BR_LAN: Allocated address = 2a00:23c4:6e82:4600:8aa6:c6ff:fe24:dadb (valid time = 2026291200 / preferred time = 2026291200)
18:05:39, 09 Sep.
BR_LAN: Allocated prefix = 2a00:23c4:6e82:4600::/64 (valid time = 2026291200 / preferred time = 2026291200)
18:05:39, 09 Sep.
ppp1: Allocated prefix = 2a00:23c4:6e82:4601::/64 (valid time = 2026291200 / preferred time = 2026291200)
18:05:39, 09 Sep.
ppp1: Allocated prefix = 2a00:23c4:6e82:4600::/56 (valid time = 2026291200 / preferred time = 2026291200)
18:05:39, 09 Sep.
ppp1: Allocated address = 2a00:23c4:6e82:4601:8aa6:c6ff:fe24:dad9 (valid time = 2026291200 / preferred time = 2026291200)
18:05:39, 09 Sep.
ppp1: Allocated prefix = 2a00:23c4:6e82:4601::/64 (valid time = 2026291200 / preferred time = 2026291200)
18:05:38, 09 Sep.
ppp1:WAN DHCPv6 Mode : Statefull
18:05:38, 09 Sep.
BR_LAN:The LAN DHCPv6 Server is active
18:05:38, 09 Sep.
BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1
18:05:38, 09 Sep.
BR_LAN:The LAN DHCPv6 Server is inactive
18:05:38, 09 Sep.
ppp1:WAN Router Discovery Setting Updated : M_flag = 1, O_flag = 0
18:05:37, 09 Sep.
ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36
18:05:37, 09 Sep.
BR_LAN:The LAN DHCPv6 Server is active
18:05:37, 09 Sep.
BR_LAN:The LAN DHCPv6 Server is inactive
18:05:37, 09 Sep.
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
18:05:37, 09 Sep.
BR_LAN: Allocated prefix = 2a00:23c4:6e82:4600::/64 (valid time = 2026291200 / preferred time = 2026291200)
18:05:37, 09 Sep.
BR_LAN: Allocated address = 2a00:23c4:6e82:4600:8aa6:c6ff:fe24:dadb (valid time = 2026291200 / preferred time = 2026291200)
18:05:37, 09 Sep.
BR_LAN: Allocated prefix = 2a00:23c4:6e82:4600::/64 (valid time = 2026291200 / preferred time = 2026291200)
18:05:37, 09 Sep.
BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1
18:05:37, 09 Sep.
BR_LAN:The LAN DHCPv6 Server is active
18:05:36, 09 Sep.
BR_LAN:The LAN DHCPv6 Server is inactive
18:05:36, 09 Sep.
:WAN: SENSING AUTO VDSL
18:05:36, 09 Sep.
BR_LAN:The LAN DHCPv6 Server is active
18:05:36, 09 Sep.
ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
18:05:36, 09 Sep.
ppp1:New DYN ROUTE is added [81.139.57.100/32 gw 172.16.10.141]
18:05:35, 09 Sep.
ppp1:New DYN ROUTE is added [81.139.56.100/32 gw 172.16.10.141]
18:05:35, 09 Sep.
ppp1:PPP: PPP INFO 81.139.56.100,81.139.57.100
18:05:35, 09 Sep.
BR_LAN:The LAN DHCPv6 Server is inactive
18:05:35, 09 Sep.
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
18:05:35, 09 Sep.
BR_LAN: Allocated prefix = 2a00:23c4:6e82:4600::/64 (valid time = 2026291200 / preferred time = 2026291200)
18:05:35, 09 Sep.
ppp1: Allocated prefix = 2a00:23c4:6e82:4601::/64 (valid time = 2026291200 / preferred time = 2026291200)
18:05:35, 09 Sep.
ppp1: Allocated prefix = 2a00:23c4:6e82:4600::/56 (valid time = 2026291200 / preferred time = 2026291200)
18:05:35, 09 Sep.
ppp1:PPP: PPP INFO
18:05:35, 09 Sep.
ppp:PPP: IPCP_NAK
18:05:35, 09 Sep.
ppp:PPP: CHAP_SUCCESS
18:05:35, 09 Sep.
ppp:PPP: CHAP_RESPONSE
18:05:35, 09 Sep.
ppp:PPP: LCP_GOOD_ACK
18:05:35, 09 Sep.
ppp:PPP: LCP_REQUEST
18:05:34, 09 Sep.
:PPPoE error: timeout
18:05:26, 09 Sep.
:PPPoE error: timeout
18:05:21, 09 Sep.
:PPPoE error: timeout
18:05:16, 09 Sep.
ptm0.101:VLAN VLAN_DATA connected
18:05:16, 09 Sep.
:connection ATM_TV disconnected.[ERROR_USER_DISCONNECT]
18:05:16, 09 Sep.
:connection ATM_DATA disconnected.[ERROR_USER_DISCONNECT]
18:05:16, 09 Sep.
dsl:VDSL link Up: Down Rate=39706Kbps, Up Rate=12829Kbps, SNR Margin Down=0.00dB, SNR Margin Up=6.00dB
18:04:54, 09 Sep.
:VLAN VLAN_DATA disconnected
18:04:53, 09 Sep.
:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
18:04:53, 09 Sep.
BR_LAN:The LAN DHCPv6 Server is active
18:04:52, 09 Sep.
:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)
18:04:52, 09 Sep.
ppp1:Request for a new authenticated connection
18:04:52, 09 Sep.
ppp1:TR69 ConnectionRequest: processing request from ACS
18:04:52, 09 Sep.
ppp1:The DYN ROUTE [81.139.56.100/32 gw 172.16.10.141] is deleted
18:04:52, 09 Sep.
ppp1:The DYN ROUTE [81.139.57.100/32 gw 172.16.10.141] is deleted
18:04:52, 09 Sep.
BR_LAN:The LAN DHCPv6 Server is inactive
18:04:51, 09 Sep.
BR_LAN:LAN Router Advertisement Setting Updated : M_flag = 0, O_flag = 1
18:04:51, 09 Sep.
BR_LAN:The LAN DHCPv6 Server is active
18:04:51, 09 Sep.
BR_LAN:The LAN DHCPv6 Server is inactive
18:04:51, 09 Sep.
ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36
18:04:51, 09 Sep.
BR_LAN:The LAN DHCPv6 Server is active
18:04:51, 09 Sep.
BR_LAN:The LAN DHCPv6 Server is inactive
18:04:51, 09 Sep.
BR_LAN: Allocated prefix = fdaa:bbcc:ddee::/64 (valid time = 4293967296 / preferred time = 4293967296)
18:04:51, 09 Sep.
BR_LAN: Revoked prefix = 2a00:23c4:6e82:4600::/64 (valid time = 2026291200 / preferred time = 2026291200)
18:04:51, 09 Sep.
ppp1: Revoked prefix = 2a00:23c4:6e82:4601::/64 (valid time = 2026291200 / preferred time = 2026291200)
18:04:51, 09 Sep.
ppp1: Revoked prefix = 2a00:23c4:6e82:4600::/56 (valid time = 2026291200 / preferred time = 2026291200)
18:04:50, 09 Sep.
dsl:VDSL Link Down: duration was 176582 seconds
17:06:05, 09 Sep.
:WAN DHCPv6 Client Prefix : 2a00:23c4:6e82:4600::/56 (valid time = 315360000 / preferred time = 315360000)
17:03:42, 09 Sep.
ppp1:The WAN DHCPv6 Client Process has successfully been launched on Vlan 36
17:03:42, 09 Sep.
ppp1:The WAN DHCPv6 Client Process has successfully been terminated on Vlan 36
--- End code ---
Log I grabbed from the last dropout, anything obvious there? BT website test says they found no issues.
[Moderator edited to change [pre][/pre] tags to [code][/code] tags.]
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--- Code: ---Noise margin:
6.1 dB / 6.2 dB
Line attenuation:
37 dB
Signal attenuation:
23.1 dB / 37 dB
VPI / VCI:
0/38
Modulation:
G_993_2_ANNEX_B
Latency type:
Fast Path
--- End code ---
if that helps ^
Oh and for some reason a tab in Firefox opens; http://www.msftconnecttest.com/00000111500/gui/?item=redirect
Never seen that before
[Moderator edited: As preceding post.]
Alex Atkin UK:
There's not really enough to go on if your router isn't even showing the number of errors.
ads:
That's all the info the stupid BT Hub 6A tells me when the event log is set to all, is there a way to gather more info?
mofa2020:
are VPI / VCI used on FTTC lines? never seen it before when VDSL is the line modulation.
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