Only fair to mention that I had a really helpful and quite pleasant experience with Plusnet today. I thought I may be in for a bit of a wait as I got the 'heavier than usual' recorded message, but the first rep picked up quite soon, passed me over to someone who could help who answered within 2 rings.
Without going into full & personal details, the CS rep went above and beyond to help sort something on my parent's account in a more than satisfactory manner that I couldn't do due to not being able to go round myself.
I damn well know that my mother can be hard work as she's part deaf and has no clue about anything technical. Whilst I am an authorised user on the account but due to DPA no changes to the account can be made without her say so. The rep rang me back several times and also called my mother at least twice to get main issue sorted and whilst I was on I took the opportunity to renew the contract a month early, managing to get what I consider a fair deal. Not as good as some of Max's, but hey ho.... it was more the attitude of the member of staff I really appreciated and his willingness to help resolve a problem.
No he didn't know who I was - just knew we had a problem that needed sorting that required a bit more help than normal circumstances dictate. So thanks Finnlay (hope I spelt it right) who played a blinder helping resolve what was becoming quite a stressful situation for me. Even my mother said what a lovely young man he was... so that's high praise. (Even though I bet at least once he will have grit his teeth and wish he hadn't been the one to pick up the call
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