It was my understanding the PN profile only does anything for customers with a static IP address.
That is what I've been told by a highly reputable source at PN... and I doubt Max's parents would have a need to pay for a static IP.
I have asked PN to push this PN profile to match BTw profile they refused and say it will do itself. Bunch of PN misery staff don't care!
TBH max I think that is quite unfair in view of the fact the service that you have had from them and the amount you pay. Whilst PN have plenty of faults and many areas where things could be improved, I doubt many ISPs would be so patient with your repeated requests to run GEA test results and immediately reset line rates rather than wait to see if the system caught up.
Under the circumstances, PN have IMHO quite often been extremely helpful towards you and always seem to have given you a very reasonable monthly subscription cost. I don't think you realise quite how lucky you have been to get that amount of CS support for what will leave them little profit.
Anyhow moving on...
I off to wales tomorrow for a few day break.
Enjoy your break Max, have a good time