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Author Topic: My parents line  (Read 478 times)

adslmax

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My parents line
« on: May 01, 2021, 12:25:44 AM »

My parents are having a hard time with Plusnet. Their fibre 40/10 was plummeted down to 8Meg on the plusnet hub one and throughput speed was just 5Meg. Raise the fault with PN. They found a fault and arranged for an engineer to come out could be charged £65 fee. The engineer did come and asked me on behalf of my parents why is the fibre drop to 8Meg on Hub One but his testing kit are spot on 40Meg. Went to plusnet account online and shocked to see Plusnet has capped their line at 8Mb at current line speed. Openreach engineer suggest me and agree with me to swap over to Billion 8800NL VDSL Wireless Router to try it out and he also replaced brand new master socket MK4 5C and also resetted DLM on the line.

DLM has retrain their line three times in three steps target SNR 3dB





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adslmax

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Re: My parents line
« Reply #1 on: May 01, 2021, 12:29:03 AM »

So their line are now back to 39Meg with 3dB. GEA test showed detected crosstalk as engineer told me their line will not go over 35Meg because of the cabinet almost full and oberfill with crosstalk issues.
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burakkucat

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Re: My parents line
« Reply #2 on: May 01, 2021, 01:17:00 AM »

A very peculiar story.  ???

But one that has a good ending . . . as the last image shows a very healthy 39.3/9.9 Mbps DS/US synchronisation speed.  :)
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adslmax

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Re: My parents line
« Reply #3 on: May 01, 2021, 01:18:35 AM »

They used to be 75/20 but not anymore. It down to below 40Meg at their cabinet good job my parents only paying for PN 40/10 and also billion wifi are fine for 39Meg for their need. Better than crappy plusnet hub one.

Billion reported high retransmission on 1.00 (downstream to put their ip profile rate at lower 91%)

Download speed achieved during the test was 34.38 Mbps
For your connection, the acceptable range of speeds is 20 - 36.15 Mbps
IP Profile for your line is 36.15 Mbps
34.38 Mbps
36.15 Mbps
Upload Test
Upload speed achieved during the test was 9.44 Mbps
IP Profile for your line is 10 Mbps
9.44 Mbps
10 Mbps
« Last Edit: May 01, 2021, 01:48:22 AM by adslmax »
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tickmike

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Re: My parents line
« Reply #4 on: May 01, 2021, 10:25:46 AM »

Do some investigations to find out if they can get FTTP any time soon.
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adslmax

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Re: My parents line
« Reply #5 on: May 03, 2021, 06:16:41 PM »

does anyone know how long it take for DLM to removed high retransmission on 1.00 on my parents line?
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tubaman

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Re: My parents line
« Reply #6 on: May 04, 2021, 08:27:40 AM »

does anyone know how long it take for DLM to removed high retransmission on 1.00 on my parents line?

As it's only just achieving 40Mbps at 3dB SNR I doubt it'll ever take it off unless you seriously cap the speed. Is it causing them any issues, as if not I'd leave well enough alone.
 :)
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adslmax

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Re: My parents line
« Reply #7 on: May 04, 2021, 01:07:34 PM »

Ok, thanks.
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Weaver

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Re: My parents line
« Reply #8 on: May 05, 2021, 05:50:35 AM »

ReTX high (is that correct) eats up 9% of your link rate so that is not what you want when you’ve already drooped down so low compared to what it once was. Nuisance.
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bkehoe

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Re: My parents line
« Reply #9 on: May 05, 2021, 09:48:49 AM »

It's probably desirable having the extra protection for stability on this poor line, best leave it alone.
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