Never believe anything marketing people say, especially at Director level, they don't know what's really going on.
On the Plusnet forum, the long awaited firmware update for the HUB1 has still not been released as new bugs have been found. Bob Pullen is working to sort this and when asked about a new router he says he knows nothing about it. I suppose that is to be expected if has not been announced yet but is it just marketing hype.
Also there is no sign of FTTP or G.Fast services coming from Plusnet.
As for simplifying the website they seem to be removing almost all methods of contacting support.