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[traceyaw73]

Hi all,

could someone please help, I am struggling to connect my Zyxel to my BT GFast service.
Can one please advise on any fixes?

I have attached a screen shot of how I have got the router configured.
I get a blue flashing light and I can get to the BT Wholesale test page but then can't connect any further.


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Admin - obfuscated password in image

[tubaman]

The usual BT PPPOE username/password are bthomehub@btbroadband.com/BT, have you tried those?
 

[traceyaw73]

We have gone through Gamma as a BT reseller and they provide their own password/username, do you think that it would be worth trying the BT details as well?
I am pretty sure I don't but can you confirm that I don't need a modem with this router?

Also would I need to delete the ETHWAN - see attached?

Thank you anyone that can help 

[Alex Atkin UK]

It does say ADSL/VDSL over PTM - is there not a mode specifying G.FAST or do they bundle it in as a form of VDSL?
Is it actually establishing sync?

[traceyaw73]

No there isn't a GFast option, I believe it is bundled.

I can get as far as the BT Wholesale test site as per the attached.

[tubaman]

If you're getting to that page it does suggest the router is achieving sync. I'd try the BT credentials as I don't think you are getting the PPP part of the connection.
You don't need to delete the ethwan connection, that is there if you choose to use a separate modem via the WAN port.
 

[RealAleMadrid]

@ tubaman I don't believe the BT credentials will work, the Op is not a BT retail customer, they are using a reseller - Gamma Telecom

@traceyaw73 you need to contact Gamma and ask why the PPP connection is not working, I suspect it hasn't been set up or is wrongly configured.  That BT page comes up when a PPP connection to the ISP fails. The router must be syncing and getting out to the BT network for that page to show up.

[traceyaw73]

@ tubaman I don't believe the BT credentials will work, the Op is not a BT retail customer, they are using a reseller - Gamma Telecom

@traceyaw73 you need to contact Gamma and ask why the PPP connection is not working, I suspect it hasn't been set up or is wrongly configured.  That BT page comes up when a PPP connection to the ISP fails. The router must be syncing and getting out to the BT network for that page to show up.

Thank you. I shall get back onto Gamma however I can still get to the BT Wholesale test page with the BT credentials as well....how odd.
Should that happen?

[tubaman]

Thank you. I shall get back onto Gamma however I can still get to the BT Wholesale test page with the BT credentials as well....how odd.
Should that happen?

Yes, as per @RealAleMadrid comment it is showing that the PPP connection is failing - Gamma Telecom need to fix this for you.
 

[meritez]

So lets delete everything apart from the PTM section

[traceyaw73]

So lets delete everything apart from the PTM section

Can I get them back if I delete them?

[meritez]

Can I get them back if I delete them?

Yes, very quickly, you can delete and recreate as many as you like.

Here's my configuration:

[adslmax]

I got this zyxel xmg3927-b50a as for G.fast (you need unticked with red X everything except G.fast) and click apply then u are good to go with your broadband username and password

VLAN should be set to:

802.1p: 0
802.1q: 101

[bkehoe]

There is no need to disable all the other supported modulation/VDSL profiles in order to allow the 3927 to sync on G.Fast. The OP has sync and has an authentication issue with their ISP.