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Author Topic: Frequent high latency with Sky  (Read 61 times)

SEBUK

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Frequent high latency with Sky
« on: April 07, 2021, 07:59:23 PM »

Hi all,

Hope someone here can give advice. I've spoken to sky a few times, and they always say my connection is fine.

For approximately two weeks now, I have been really struggling with online gaming and streaming, with a lot of buffering and seemingly packet loss when I watch stream replays. Also, trying to do zoom/teams calls during the day is becoming a nightmare, especially since I work from home.

I stream from a wired Xbox One S. I tend to stream from about 10pm onwards. My son often has issues playing online games on his nintendo switch with lag, even if he is sitting in the same room. I know wifi can have issues sometimes, but this is seen even when wired.

 
My setup:

Openreach Master socket 5c with microfilter (I think it's called?) supplied by Sky, plugged into socket. Cable running from Master socket to Sky Q router ( Model ER110 Firmware Version 2.22.2883.R). This cable is approximately 2.5m long. Nothing else plugged in, we don't use landline phone.

 
Sky Q box and Xbox one S both wired into router. There is a what I think is a Sky Q wireless range extender near our stairs to help signal go upstairs where we have a Sky mini in the one bedroom.
 

House is a new buld built in 2018. We were with BT for 18 months after moving in, then switched to Sky a year ago. Only FTTC available in our area, and we're apparently on our max connection speed we'll ever get of 29999 Kbps. I felt, even though using the same infrastructure, Sky was getting a better connection speed than BT, who were giving us about 25000 Kbps.


Problem:

Frequent high latency pings seems to be causing a lot of buffering when gaming. Also during these latency periods, doing a speedtest on speedtest.net would tell me my download speed is about 2Mbps. Non high latency periods would give me about 20Mbps through wifi.


I started monitoring the line yesterday at about 15:30, with thinkbroadband, and here is the shared link for the live graph:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/14b0f3ac30db1cb7ffbbc1800fc2f2dca1197a46

Here are my router stats attached if that's of any help.

So despite this, I have a steady connection speed. Everytime I've rung Sky about slow broadband, I've been told my connection is fine. Which I can see. I even ran a program called Routerstats Lite for about 18 hours, and only showed a few disconnection/connection speed drops (About 4 times)

I will frequently have to reboot the router before a Teams meeting, or if I'm streaming at night, so if anyone has any suggestions, please help.

I also recently found out my town is on the list to have Fibre rolled out by CityFibre, I wish I knew when that would happen so I could get some decent internet for a change.
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