Being a loyal customer of Eclipse ISP now Kcom ISP for 20 plus years on ADSL then ADSL2, I have been talking to them about FTTP coming to our village for some time now, Being by told BT Openreach our village FTTP PON's are all 'Lit Up' and tested and ready to order, after some two months wait while Covid went down around here, I placed my order last week via one of the managers I have been in touch with about speeds and pricing etc.
Getting an email this morning I was excited to find out when the installation was going to happen, But that was not to be.
We are sorry you Can NOT Order FTTP as you were once an Eclipse customer .. What the
'My Heart Sank'.
I sent an email to Kcom's CEO to ask what's going on.
I know a lot of you will say go to another ISP.
My Problem, Between all my 'Users' on our accounts we have Hundreds of emails with different people, Firms, Hotels etc, etc. yes I know you can get free email address, it would be a daunting task to change them all, also I have other free websites hosting and 40 hrs of free phone calls as well with Eclipse-Kcom
The easy thing to do was to stop with Kcom as we need port 25 to get the emails though a email browser.
My plan was to Get FTTP from Kcom, Stop the ADSL" service then once it's all working ok to get VOIP and that would mean I could also get rid of the BT landline, total saving for both around £702 per year.
It now looks like I might have to keep the BT phone line and the ADSL2 service, then
Also go with another FTTP supplier.
So one ADSL2 Kcom with fixed IP address's
Also one FTTP from another ISP also with fixed IP address's.....Hows that going to work ?
This is going to more than double the costs to get a decent internet service.
With my Own CBT in the manhole near our farm gates with Two lit up ports BT Openreach made it an easy 1 step connection job, The only thing stopping me getting a good internet connection is Kcom.