Thank you for moving this thread to a better place
Ok, so the latest is I had contacted the engineer on the day of the last post and she got back to me today.
She said she had talked to her supervisor and they agree they think they have found the problem and would be working on the line today and she'd contact me when it was done.
I didn't notice the phone line or broadband cut out today, she rang me back later to say it should be good now and to text back after I'd checked the line myself.
I just checked it and so far there as been no crackling. I'll keep my fingers crossed as we have got further than last time were it was back to crackling the day of the last repair.
So hoping its fixed
I can't wait till FTTP arrives here. I'm saying my prays and taking extra vitamins