What Jelv said.
The problem is that Openreach are useless and there’s a limit to the amount of control AA has over the situation. Every time a fault has arisen, AA has resolved it very quickly. From my point of view, the service (meaning internet access) has always been 100% reliable because if a line becomes faulty, it doesn’t affect the reliability of the overall service at all, in the sense that the overall service never goes down, there is just a drop in speed. If one line becomes extremely sickly I can just knock it out of the bonded set. Even if all four lines were to go down, the router would just switch over to 3G. So the reliability is outstanding and that’s what really matters to me.
Also, apologies for stating the obvious, I have four lines, so I’m likely to have roughly four times as many faults per unit time.
It seems as if something different is possibly happening this time, because OR sent out an engineer who just made some initial measurements and told Janet that a cherry picker was coming, but didn’t fix anything, and didn’t tell Janet where or what the fault was. I don’t know if they had located the fault very quickly that day last week and had found that there was a problem in the drop cable(s) or their joints, or whether they had just decided to replace the drop cable(s) in order to ensure there are no more callouts? (Touch wood; complete guess)
