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Author Topic: A switch in ISP provider  (Read 33485 times)

Chrysalis

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Re: A switch in ISP provider
« Reply #15 on: March 13, 2021, 09:52:15 AM »

If your SNR is moving about (unstable) you have unstable levels of noise on the line and a DLM reset isnt going to fix that.
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g3uiss

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Re: A switch in ISP provider
« Reply #16 on: March 13, 2021, 10:16:59 AM »

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BobC

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Re: A switch in ISP provider
« Reply #17 on: March 13, 2021, 10:32:11 AM »

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tubaman

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Re: A switch in ISP provider
« Reply #18 on: March 13, 2021, 10:33:45 AM »

Don't really want to be spending any extra on top of the monthly broadband bill by buying my own equipment.
...

Unfortunately if you only want to use the ISP's supplied router then you are likely to be stuck with not knowing very much about your line conditions as a lot don't give much of this information. A work colleague of mine has recently moved to John Lewis broadband and they still issue Zyxel routers, which most here, myself included, consider decent.
I'm happy to chance a cheap secondhand router from eBay but I know not everyone is comfortable doing that.
 :)
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g3uiss

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Re: A switch in ISP provider
« Reply #19 on: March 13, 2021, 11:15:09 AM »

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BobC

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Re: A switch in ISP provider
« Reply #20 on: March 13, 2021, 11:39:38 AM »

As @tubman has also pointed out, the only way to find out what is going on is to get some stats. You need to know why the SNRM varies etc. Then many very experienced members here could give you some detailed advice.

Yes its always best to migrate. You chose a new provider, they handle the cancellation with existing provider. Cancelling is a recipe for disaster  >:(

Any specific routers in mind? I won't be able to make any sense of most of the information. Hopefully the install isn't complicated either. Seen some online in the past that had thousands of customisation options. I would still prefer just to switch to a provider that supply a decent router/modem configuration with better CS, but I'll do what everyone as suggested here. Once I get one should it be plugged into the master socket or test socket? and if there are problems should I be reporting it to BT or switch provider and let them handle it? I could get an engineer out if I contacted BT right now but they would probably say the same thing as the last 3.
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Weaver

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Re: A switch in ISP provider
« Reply #21 on: March 13, 2021, 11:59:01 AM »

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g3uiss

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Re: A switch in ISP provider
« Reply #22 on: March 13, 2021, 12:44:55 PM »

Any specific routers in mind? I won't be able to make any sense of most of the information. Hopefully the install isn't complicated either. Seen some online in the past that had thousands of customisation options. I would still prefer just to switch to a provider that supply a decent router/modem configuration with better CS, but I'll do what everyone as suggested here. Once I get one should it be plugged into the master socket or test socket? and if there are problems should I be reporting it to BT or switch provider and let them handle it? I could get an engineer out if I contacted BT right now but they would probably say the same thing as the last 3.

Many users here use Zygel routers VMGxxxx-B10A is the preferred one. But many others B10x. You will get much help on the setup here, you only need your login details from ISP nothing else to setup, unless you have a customised network. Help also and how to get the stats. When you have the stats, members will be able to suggest where, and if a fault might be. Changing provider will do nothing as @weaver says its the same line. All faults should be reported to the ISP and they raise with OR. If its not a problem to use the test socket, then its a better option, but not essential except for fault finding. I'm afraid ISP supplied routers are generally low end devices.

If you do want to swap ISP, I would suggest you check out @weavers suggestion, but like me he doesn't know if they still guarantee to clear a fault. However as everyone has said crosstalk cant be fixed, and just gets worse with time, unfortunately never goes the other way :no:

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BobC

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Re: A switch in ISP provider
« Reply #23 on: March 13, 2021, 01:22:14 PM »

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tubaman

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Re: A switch in ISP provider
« Reply #24 on: March 13, 2021, 01:38:23 PM »

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j0hn

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Re: A switch in ISP provider
« Reply #25 on: March 13, 2021, 02:01:00 PM »

« Last Edit: March 13, 2021, 02:04:31 PM by j0hn »
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BobC

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Re: A switch in ISP provider
« Reply #26 on: March 13, 2021, 05:59:25 PM »

Taken a look at the Zyxel VMG8324-B10A. Was horrified when I saw the configuration screen on Youtube, then I saw that firmware flashing is required. This as well as convenience is precisely why I stick with the pre-configured ones provided by the ISP's. I had to split the SSID's with the Hub 5 and turn some other setting off and that was about it. Login and done. That router to me looks incredibly complex especially that firmware. Clicked on a few links and they led nowhere. Is it simpler than it looks? I thought it would be something I could plug in, log into and just report the stats after a few days.

As for the Huawei HG612 I take it this is modem only and needs a router attached separately? I'll stick with the all in one option from the above.

06th January 18:49:11, Down Rate=48941Kbps, Up Rate=14689Kbps; SNR Margin Down=8.3dB, Up=6.0dB

14th January 02:34:29, Down Rate=48941Kbps, Up Rate=15125Kbps; SNR Margin Down=8.4dB, Up=6.0dB

28th January 03:41:55, Down Rate=46901Kbps, Up Rate=15057Kbps; SNR Margin Down=8.3dB, Up=6.0dB

14th February 12:27:30, Down Rate=42051Kbps, Up Rate=15152Kbps; SNR Margin Down=10.2dB, Up=6.0dB

17th February 01:30:43. Down Rate=43947Kbps, Up Rate=15327Kbps; SNR Margin Down=10.0dB, Up=5.9dB

06th March 02:34:49. Down Rate=42051Kbps, Up Rate=14731Kbps; SNR Margin Down=9.7dB, Up=6.0dB

09th March 21:40:31, Down Rate=42051Kbps, Up Rate=14772Kbps; SNR Margin Down=9.9dB, Up=6.0dB (Test socket) manual reset

10th March 01:48:29. Down Rate=42051Kbps, Up Rate=14828Kbps; SNR Margin Down=9.8dB, Up =6.0dB

I can't grab any of the older ones but I do have a few screenshots of the HUB stats from 2016-2018, telephone checker stats etc but that information seems irrelevant now with the max data rate changing and estimates changing on my line. That line and signal attenuation still gets me though. 18 to 19.6db. The upload one actually dropped from 27 to 23 when I look at some of those old screenshots to now.

This is a bit of recent information for you John. I don't really want to be resetting the HUB's connection at this time as it will probably drop me down even further due to those recent automatic HUB resets
« Last Edit: March 13, 2021, 06:02:18 PM by BobC »
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Weaver

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Re: A switch in ISP provider
« Reply #27 on: March 13, 2021, 06:04:12 PM »

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g3uiss

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Re: A switch in ISP provider
« Reply #28 on: March 13, 2021, 06:59:26 PM »

« Last Edit: March 13, 2021, 07:01:33 PM by g3uiss »
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j0hn

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Re: A switch in ISP provider
« Reply #29 on: March 14, 2021, 01:09:02 AM »

The line is definitely banded. The sync rates just aren't the usual rounded numbers easily identifiable.
3 exact syncs in a row with a high SNRM says it all.
Ignore my previous REIN comments.

You can trust those reported attainable rates. The line would sync around there without the banding in place.
Add another 8-11Mb if the line is stable and the DLM was to reduce the line to a 3dB profile.

Have you tried pushing BT for a DLM reset on the forums?

Could the line be resyncing frequently, multiple times in a day? Does the current modem show that in any logs?
That's usually why banding is applied and why it continues to be lowered.

A DLM could be a temporary fix if there's an underlying issue.
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