Last week my Internet access just died without any kind of warning , my router was unable to authenticate ,but modem never lost sync ,After a few phone calls to my ISP (Zen) and arguing about being liable to charges for an OR engineers visit, And engineer visited my home checked the line(PQT) passed, Even though he knew it wasn't an issue with the line it's self,he rang the DCoE, who must have advised him to try another router /modem even though he had already got a syn from his JDSU (which didn't have the web browsing functionality on it) i think it was a BT HH3 they where unable to see that try and authenticate and it had the amber light of NO internet access on , So my equipment ruled out as the cause, off to the Cab he went,to do a lift and shift over an hour later modem obtained a sync and router auth'd without issue Engineer rang to say that the port was faulty , as was the 1st one DCOE allocated to him, hence the delay 2nd time lucky, so problem resolved
My stats have seen an improvement and the fec error rate is right down from 10k's to double digits , error seconds are low under 60 per 24/hrs averaging at 2 or 2.5 per hr max , I have to wonder if the port i was on since getting fttc in 2014/15 was causing higher error rates and DLM to apply High RETX ?