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[Ronski]

Can you post a screenshot of the BT Wholesale checker, remember to blank out your address or phone number.

[RealAleMadrid]

@Ronski  The OP did post the checker result in post #3 but oddly it didn't show any observed speed figures.

As for the Wiltshire online team, they appear to be on another planet, so many points they have stated are just unbelievably wrong.

[meritez]

where they are getting this 39mbit/sec figure from?

i installed openwrt on my plusnet router, seems little bit more stable, here are my line stats;

Line State:UP [0x0]
Line Mode:G.993.2 (VDSL2)
Line Uptime:0d 6h 36m 34s
Annex:B
Profile:17a
Data Rate:9.949 Mb/s / 0.943 Mb/s
Max. Attainable Data Rate (ATTNDR):6.438 Mb/s / 0.444 Mb/s
Latency:2.44 ms / 0.0 ms
Line Attenuation (LATN):33.8 dB / 45.4 dB
Signal Attenuation (SATN):21.4 dB / 26.7 dB
Noise Margin (SNR):5.5 dB / 5.9 dB
Aggregate Transmit Power (ACTATP):0.9 dB / 11.6 dB
Forward Error Correction Seconds (FECS):0 / 0
Errored seconds (ES):11349 / 2636
Severely Errored Seconds (SES):1216 / 23
Loss of Signal Seconds (LOSS):1001 / 0
Unavailable Seconds (UAS):5 / 5
Header Error Code Errors (HEC):0 / 0
Non Pre-emptive CRC errors (CRC_P):13457 / 0
Pre-emptive CRC errors (CRCP_P):0 / 0
ATU-C System Vendor ID:Broadcom 164.161
Power Management Mode:L0 - Synchronized

weird my max rate is less than my current rate too.

but where openreach getting this 39mbit figure from?

All the even numbers in the street can have up to 40 FTTC according to the Openreach Checker, yes I checked 

[Ronski]

That saves me checking tonight. Something a bit odd there.

Perhaps the OP can check the wholesale checker and see if it mentions the observed speeds - would be useful to send the screen shot to the councillor, although I doubt they'll understand it.

Hopefully the CEOs office will come back with something more positive.

[gjm]

the wholsale checker doesnt tell me observed speeds sadly.

our connection has been a LOT more unstable past 12 hours or so, link comes up, goes down 30 secs later, getting a lot of errors in openwrt.

DSL Status
Line State:DOWN [0x0]
Line Mode:-
Line Uptime:55s
Annex:-
Profile:-
Data Rate:0 b/s / 0 b/s
Max. Attainable Data Rate (ATTNDR):0 b/s / 0 b/s
Latency:0.0 ms / 0.0 ms
Line Attenuation (LATN):0.0 dB / 0.0 dB
Signal Attenuation (SATN):0.0 dB / 0.0 dB
Noise Margin (SNR):0.0 dB / 0.0 dB
Aggregate Transmit Power (ACTATP):0.0 dB / 0.0 dB
Forward Error Correction Seconds (FECS):0 / 0
Errored seconds (ES):128486 / 2793
Severely Errored Seconds (SES):11984 / 23
Loss of Signal Seconds (LOSS):0 / 0
Unavailable Seconds (UAS):6984 / 981
Header Error Code Errors (HEC):0 / 0
Non Pre-emptive CRC errors (CRC_P):112986 / 0
Pre-emptive CRC errors (CRCP_P):0 / 0
ATU-C System Vendor ID:
Power Management Mode:L3 - No power

This happening when i noticed 12mbit down 2 up, which fastest ive seen in a long while, everytime it comes back up, speed lowers, got down to 2mbit down and 0.02 up atm, and it still disconnecting.

Starting to think openreach should just stop the 12 properties from getting vdsl if they cant finally sort these issues out.

[meritez]

@gjm are you using the included DSL firmware with OpenWRT?

[gjm]

yes, it has been more stable than original firmware, although still drops because of line issues, but weirdly today it tried to sync at higher speed (a whole 12mbit) and then all the errors started happening. its now unstable still at 2mbit ...

Not sure why, rain perhaps? lol.

[meritez]

yes, it has been more stable than original firmware, although still drops because of line issues, but weirdly today it tried to sync at higher speed (a whole 12mbit) and then all the errors started happening. its now unstable still at 2mbit ...

Not sure why, rain perhaps? lol.

Here's all 26 DSL firmwares for your Lantiq, https://xdarklight.github.io/lantiq-xdsl-firmware-info/

The OpenWRT included ones are old and not brilliant, the easiest one to test are the Netgear DM200 ones.

[Alex Atkin UK]

Here's all 26 DSL firmwares for your Lantiq, https://xdarklight.github.io/lantiq-xdsl-firmware-info/

The OpenWRT included ones are old and not brilliant, the easiest one to test are the Netgear DM200 ones.

Can't seem to use that as the instructions to download freetz aren't working so I can't compile the firmware extraction tool.

[gjm]

its a flashed bt homehub 5a and been quite stable until today, i tried my non openwrt homehub too and my fritzbox 7530 and same connectivity issues, so its line issues as usual.

seems someone at openreach tried changing our speed profile possibly, but the line cant handle it (the whole issue im trying to get resolved)

Seems to be stable at 5mbit down now for a while...

Line State:UP [0x0]
Line Mode:G.993.2 (VDSL2)
Line Uptime:56m 18s
Annex:B
Profile:17a
Data Rate:5.410 Mb/s / 0.422 Mb/s
Max. Attainable Data Rate (ATTNDR):4.252 Mb/s / 0.448 Mb/s
Latency:6.39 ms / 0.0 ms
Line Attenuation (LATN):23.7 dB / 46.7 dB
Signal Attenuation (SATN):17.6 dB / 26.7 dB
Noise Margin (SNR):5.2 dB / 5.9 dB
Aggregate Transmit Power (ACTATP):0.7 dB / 11.6 dB
Forward Error Correction Seconds (FECS):0 / 0
Errored seconds (ES):128486 / 2793
Severely Errored Seconds (SES):11984 / 23
Loss of Signal Seconds (LOSS):0 / 0
Unavailable Seconds (UAS):8544 / 981
Header Error Code Errors (HEC):0 / 0
Non Pre-emptive CRC errors (CRC_P):162989 / 0
Pre-emptive CRC errors (CRCP_P):0 / 0
ATU-C System Vendor ID:
Power Management Mode:L3 - No power

nice speeds huh, not quite the 39mbit ........

The annoying thing is wiltshire online think i dont know anything, im a ex network engineer and i know about routing etc, and my router etc is plugged into master socket, no extensions, connected to router via 1000mbit ethernet, they still say its internal wiring probably wifi etc. OPENREACH.. its a line issue, your infrastructure in my village sucks, 1mile long + pre copper aluminium lines ....... underground pits that flood when it rains. Just connect the last properties to the cabinet not even 70m away....

[meritez]

Can't seem to use that as the instructions to download freetz aren't working so I can't compile the firmware extraction tool.

I managed to follow this to resolve that issue: https://github.com/xdarklight/lantiq-xdsl-firmware-info/issues/25

[gjm]

i use the standard openwrt image for bt homehub 5 / plusnet hub one at https://openwrt.org/toh/bt/homehub_v5a, would a custom one with different lantiq support be better then?

Line stats this morning have been stableish, no drops for a few hours, but only 5mbit down 0.49 up

As said our issue is ongoing (for years) line issues as all routers ive tried same results, just intrigued to know if a custom lantiq openwrt firmware would be better.

[meritez]

i use the standard openwrt image for bt homehub 5 / plusnet hub one at https://openwrt.org/toh/bt/homehub_v5a, would a custom one with different lantiq support be better then?

Line stats this morning have been stableish, no drops for a few hours, but only 5mbit down 0.49 up

As said our issue is ongoing (for years) line issues as all routers ive tried same results, just intrigued to know if a custom lantiq openwrt firmware would be better.

There's details on the netgear dm200 page on how to extract an up to date compatible firmware from a dm200 firmware image: https://openwrt.org/toh/netgear/dm200

[RealAleMadrid]

@gjm Your line is so poor I don't believe any firmware change is going to help you. All you can do is complain to your ISP and raise faults.

Have you heard any more from the council or the goons at Wilshire Online?

[gjm]

@gjm Your line is so poor I don't believe any firmware change is going to help you. All you can do is complain to your ISP and raise faults.

Have you heard any more from the council or the goons at Wilshire Online?

weve complained to isp for years, they try to fix and never works, weve changed isps and tried again, and they say its the very very old infrastructure in area (1960's). ISP has also been fighting to get us connected to closer cabinet too with no luck. council gone quiet again, they know what they didnt do 2 years ago when that cabinet went in and they dont want 'intervene' with openreach anymore. Im hopefully getting a call from openreach tomorrow, and hope that goes well and not the same old you got 39mbit so your ok .... would love a stable 12mbit!

Upon putting properties into openreach community fibre portal, it tells you what cabinet they connected to, noticed one of the properties not connected to cabinet 5 is connected to cabinet 6 and gets 80/20.

upon investigating in the village yesterday i found it. here is a google earth image of where cabinets are and where issue area is where properties are connected to cabinet 1.