ok no update from openreach lady until thursday but heard back from my local councillor with weird results.
He replied with this ;
Dear Gavin
Thank you for your email.
I have asked the Wiltshire Online team to look into your query as I believe you have been in contact with them over the past few months. I can advise the following:
• Your premises was not moved to the closer cabinet when the local copper network rearrangement took place as you received >24Mbps which at the time precluded you from a EU State Aid funded intervention, being classed as already served with a superfast broadband connection.
• Your premises is now not able to be moved to the new cabinet as this would add an additional 200 metres to the copper line length. Openreach have to ensure they adhere to the ‘Universal Service Agreement’ (USA). The USA looks at the existing service across an ADSL (copper) connection, and Openreach cannot move customers from one cabinet to another, if it will have an adverse effect on their ADSL speeds (i.e. by adding further copper cable). The reason for this is that Openreach and ourselves cannot be in a position whereby a resident has to spend more by upgrading to a fibre service because we have downgraded the service from the speeds they were able to achieve across copper; we do of course understand that whilst fibre is very important to some residents, not all will want to take advantage of the improved service.
I note that your complaint is that you are unable to access superfast speeds. Accordingly, our team asked Openreach to undertake a live test of the service available to your premises; this is a remote check on the connection from the cabinet to your modem/router in your premises. This shows that the service available to your premises is circa 39Mpbs:
Of course there are many factors that affect the available speeds once the connection enters your premises. These can include the location and age of the router within the home, the type of connection being used (i.e. ethernet or wireless), the type and age of device that is being connected and possible contention in the service provider’s network during peak times. There are ways to ensure that you have the best connection possible, and Ofcom has put together a handy guide on how to improve broadband speeds which can be found here.
I appreciate that this perhaps is not the response you were hoping for, and I am sorry that myself and the Wiltshire Online team are unable to help you further.
On a more positive note, during the December 2019 General Election the now Conservative government made a manifesto commitment to cover the whole of the UK with “gigabit-capable” broadband services by 2025 and to spend £5bn on helping to reach those in the hardest to reach (final 20%) of areas. Details on this intervention are still emerging and are very much at the planning stage with the Department for Digital, Culture, Media and Sport (Building Digital UK). I currently have no further information about the manifesto commitment to share with you, but please rest assured that the Wiltshire Online team are closely monitoring the development of this commitment and will pursue any and all opportunities, to ensure that Wiltshire residents are able to benefit from this new programme of intervention.
Best regards
Ian
where they are getting this 39mbit/sec figure from?
i installed openwrt on my plusnet router, seems little bit more stable, here are my line stats;
Line State:UP [0x0]
Line Mode:G.993.2 (VDSL2)
Line Uptime:0d 6h 36m 34s
Annex:B
Profile:17a
Data Rate:9.949 Mb/s / 0.943 Mb/s
Max. Attainable Data Rate (ATTNDR):6.438 Mb/s / 0.444 Mb/s
Latency:2.44 ms / 0.0 ms
Line Attenuation (LATN):33.8 dB / 45.4 dB
Signal Attenuation (SATN):21.4 dB / 26.7 dB
Noise Margin (SNR):5.5 dB / 5.9 dB
Aggregate Transmit Power (ACTATP):0.9 dB / 11.6 dB
Forward Error Correction Seconds (FECS):0 / 0
Errored seconds (ES):11349 / 2636
Severely Errored Seconds (SES):1216 / 23
Loss of Signal Seconds (LOSS):1001 / 0
Unavailable Seconds (UAS):5 / 5
Header Error Code Errors (HEC):0 / 0
Non Pre-emptive CRC errors (CRC_P):13457 / 0
Pre-emptive CRC errors (CRCP_P):0 / 0
ATU-C System Vendor ID:Broadcom 164.161
Power Management Mode:L0 - Synchronized
weird my max rate is less than my current rate too.
but where openreach getting this 39mbit figure from?