We’ll be switching off Online Service in January 2021. We want to give you the ability to manage your card whenever and wherever you want to. The Virgin Money Credit Card app gives you the ability to do this and will do so even more with the features we are adding over the coming months.
Ackk. One thing I never do on my phone is banking. In fact I don't like doing anything financial at all on my phone and always use the PC. This has been a bit of an inconvenience though recently as I've spent a large part of the past 4m in hospital so I'm going to have to reconsider a few things.
I think there is a fair chance they have had a security incident yes, otherwise what would motivate them for the change as they know it will cause upset customers.
Dunno if you know, but Virgin Money were bought out about 2 years ago.... and as part of the merger have decided to ditch their own name and instead now just use the Virgin brand name.
It was in one of the staff news bulletins last year that they felt their old name was too regionalised to appeal to customers in other parts of the country. Apparently rebranding over to VMoney was going to cost somewhere in excess of £50m, but they proudly proclaimed this would be more than offset in staff redundancies
iirc work was to commence late last year rebranding and merging the existing online systems into one, which would be done a step at a time to reduce the likely-hood for errors. It's a bit weird atm as some of my statements have VM on them, yet my staff account statements still have the old name and logo. They keep nagging me to download the new VMoney app warning that the old one would be switched off in the next few months. I have been seeing quite a few notifications that online services would not be available during certain times (usually Sat nights through Sunday). I haven't see any mention though about not being able to use it on the PC any more. I wont be happy about that as I struggle on the smaller screen.
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ETA
Just looked at my last email which says
There’s a new look Virgin Money app and online banking. We’ll let you know when it’s ready for you to use
There's also loads of notifications about various services as well as the longer weekend ones
eg
Monday to Friday
From midnight to 00:30am
Online applications will be unavailable between midnight - 00:30am.
Monday to Friday
From 7:00pm to 7:15pm
Online applications will be unavailable between 7pm - 7:15pm.
Monday to Friday
From 8:10pm to 8:25pm
Online applications will be unavailable between 8:10pm - 8:25pm.
Also just realised its only my CYBG accounts which are the ones which now have Virgin on the statements. Its also the CYBG 'B' account that theyve been nagging at me to get the new app. My old YB accounts that Ive had since year dot and before even the CYBG came into existance that haven't yet changed. So it looks like they are doing Clydesdale first?
>>> Do you think this is related to a hack?
Can't rule it out, but more likely something to do with the merger.