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[chenks]

not sure if it's enabled by default or not, but i know EE don't offer Wifi calling on corporate account SIMs (for some strange reason).

[Weaver]

That could well be the answer then guys, that we haven’t called EE to get it enabled.

[chenks]

https://ee.co.uk/help/help-new/getting-started-and-upgrading/using-your-phone-features/how-do-i-use-wifi-calling

[j0hn]

That could well be the answer then guys, that we haven’t called EE to get it enabled.

Not necessary.

https://ee.co.uk/help/help-new/getting-started-and-upgrading/using-your-phone-features/how-do-i-use-wifi-calling

We have 2 EE contracts at home. Both use Wi-fi calling.
Neither required setting it up.

EE can't enable/disable it for individual accounts AFAIK.
It's just "on".
You enable/didable it at your end on the device.

Who can get WiFi Calling?
Anyone on an EE pay monthly plan with a compatible phone. Sorry, it’s not available on pay as you go yet.

To use the service, be sure to check your device supports WiFi calling first.

How do I set up WiFi Calling?
WiFi Calling is easy to set up.

Just connect your phone to WiFi, ensure you have the latest software installed and switch on WiFi Calling in your settings.

The process is slightly different for each phone – select yours to see how it’s done: