Here it is, for Black Sheep: several positive OpenReach experiences, warts and all.
Having had several dreadful low downstream sync rate faults, on multiple lines at various times this year, all recorded in other threads, I have to remind myself that every time, OR engineers did succeed in fixing the faults. That is true even though they in some cases didn’t know that they had fixed the problems! So we don’t know how they were doing it. The latest fault took two engineer visits, first time out two engineers then one returned because the fault wasn’t fixed and he hadn’t tested the issue at all the first time, and left before I could test it myself, since I was in bed and actually fell asleep as usual due to ME. The engineer seemed very unhelpful and wasn’t focused on the issue which was extremely poor sync rate.
But whatever, the problem was sorted out yet again and all downstream sync rates are superb now. I just wish we knew how.