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Author Topic: Another engineer visit  (Read 390 times)

Woppy101

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Another engineer visit
« on: October 31, 2020, 12:20:46 PM »

Got another OR engineer coming out in a week(6th in 3 years) as I lost another 5mb off my speed mid week, started at 80mb 3 years ago now down to 60, got my first helpful CS agent though, she has put it into the notes that I can leave penalty free if they canít get my speed back, cheeky gits even have even knocked off 10mb of my acceptable range was 78-55mb in feb now down to 65-50mb
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sof006

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Re: Another engineer visit
« Reply #1 on: October 31, 2020, 07:45:54 PM »

Got another OR engineer coming out in a week(6th in 3 years) as I lost another 5mb off my speed mid week, started at 80mb 3 years ago now down to 60, got my first helpful CS agent though, she has put it into the notes that I can leave penalty free if they canít get my speed back, cheeky gits even have even knocked off 10mb of my acceptable range was 78-55mb in feb now down to 65-50mb

I imagine they have done this because they're aware that FTTC equipment is incapable of sustaining speeds above a certain speed when too much crosstalk comes into play. Also Openreach probably has their eyes set on FTTP too much to care.
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tubaman

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Re: Another engineer visit
« Reply #2 on: November 01, 2020, 09:01:24 AM »

Let us know how you get on, but I suspect this is all down to crosstalk and you'll unfortunately have to live with it.
 :)
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