I am currently on Vodafone and have been for a couple of years now. Over those years, I have had a lot of issues with the phone line (BT have sent out about 5 engineers within a 1 year period). It looks like the last one who attended finally managed to resolve the issue by replacing the cable from pole to premises. My line has been so problematic that I have a permanent 15% discount applied (making it £18/pm inc line rental) so very cheap.
My gripe with VF was that they would not complain to Openreach, and they do not seem to have any relationship with them. I was complaining to them as a VF customer but they would not complain to OR as an OR customer.
With the new cable though my line appears to have stabalised. My line is a rubbish line, I am about 1 mile from the green cabinet (due north) which is then 1 mile from the exchange (due SW). As a result, the BT Wholesale checker gives the following stats:
Clean DL High 18.5, Low 11.4 UL High 1.3, Low 1.1, Handback 8.8 (VF have min as 7.3)
Dirty DL High 18.2, Low 10 UL 1.3-1.1 Handback 6.5
Best performance of my line that I have seen is 15Mbps which is fine it's all it can do after all. I would be happy with that (or at least as happy as I can be without FTTP). Max observed rate is 13.09 which was on 13/06.
Since my line has become stable, I have removed the VF hub and replaced it with a DrayTek Vigor 130. I have altered the SNR margin and in the stats it indicates I should be able to get a 15ish Mbps connection. I am currently connected at 1139900 and it seems to be a hard limit. DLM hasn't changed anything despite the DrayTek being in place for 2 months and SNR change 4 weeks ago. I have tried powering off the route for 45 minutes to force a DLM profile reset but this hasn't made any difference. I have tried to get VF to reset the DLM profile, even highlighting the article
https://www.ispreview.co.uk/index.p...each-fttc-broadband-dlm-profiles-arrives.html to them indicating it can be done. But because my line is above the minimum guaranteed speed they won't/can't do it.
OR won't help via Twitter as quite rightly, I am not their customer (VF is). I have looked at plusnet as the next cheapest option for Broadband, they seem to have a good customer service aspect to them. Does anyone have any recommendations on either how to get VF to reset my DLM profile, or whether it would be worth moving to plusnet? Any suggestions for other ISPs? I do have a static IP as well that I make use of in Firewall rules for remote hosting. I would like to maintain a static IP (appreciate it will be different with a new supplier)
Stats from my Vigor 130:
Vigor> show status
System Uptime:506:41:31
LAN Status
Primary DNS:8.8.8.8 Secondary DNS:8.8.4.4
IP Address:192.168.7.1 Tx Rate:458348666 Rx Rate:726578105
WAN 1 Status: Disconnected
Enable:Yes Line:xDSL Name:
Mode:Static IP Up Time:0:00:00 IP:0.0.0.0 GW IP:0.0.0.0
TX Packets:0 TX Rate:0 RX Packets:0 RX Rate:0
WAN 2 Status: Disconnected
Enable:Yes Line:Ethernet Name:
Mode:--- Up Time:0:00:00 IP:--- GW IP:---
TX Packets:0 TX Rate:0 RX Packets:0 RX Rate:0
VDSL Information: VDSL Firmware Version:05-07-06-0D-01-07
Mode:17A State:SHOWTIME TX Block:0 RX Block:0
Corrected Blocks:3167 Uncorrected Blocks:357
UP Speed:1153000 Down Speed:11399000 SNR Margin:6 Loop Att.:32
Vigor> vdsl status
---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------
Running Mode : 17A State : SHOWTIME
DS Actual Rate : 11399000 bps US Actual Rate : 1153000 bps
DS Attainable Rate : 15110692 bps US Attainable Rate : 1153000 bps
DS Path Mode : Fast US Path Mode : Fast
DS Interleave Depth : 1 US Interleave Depth : 1
NE Current Attenuation : 32 dB Cur SNR Margin : 6 dB
DS actual PSD : 12. 5 dB US actual PSD : 8. 0 dB
NE CRC Count : 357 FE CRC Count : 3167
NE ES Count : 264 FE ES Count : 3023
Xdsl Reset Times : 0 Xdsl Link Times : 1
ITU Version[0] : fe004452 ITU Version[1] : 41590000
VDSL Firmware Version : 05-07-06-0D-01-07 [with Vectoring support]
Power Management Mode : DSL_G997_PMS_L0
Test Mode : DISABLE
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 14 dB Far SNR Margin : 6 dB
CO ITU Version[0] : b5004244 CO ITU Version[1] : 434da4a1
DSLAM CHIPSET VENDOR : < BDCM >Is there anything I can do from my side at all? I looked at AAISP but the cost/cap is a bit much to swallow. I am considering Uno as an option, or possibly TalkTalk Business (consumer was Baaaad last time I dealt with them) as options. I have been reading so much about various aspects of this I feel I am doing circles. I think if I could get closer to 15Mbps I'd be happy, then it's just waiting until 2025 for FTTP
Thanks in advance