LOL at the film reference .... love a bit of NW, I do !!
I'll be honest with you bb, I'm also confbabbled about what's going on with your install ?? I don't have much of a defence, other than with the sheer size of our company and the plethora of different reporting systems we have ( and actually need), then mis-information creep can, and obviously does appear.
This is in no way aimed at your goodself at all, but everybody's a football manager when their team aren't performing, the same on these forums ... if it was as easy as 'they' make it out to be, then why TF haven't the industry leaders A) thought about it and implemented it, and B) gone head-hunting Barry off Facebook for his immense insight.
I currently have a variety of systems in use, to try and bottom an issue out on our rural build ... CSS(routing & records platform), ORION ( FTTP survey tool), Land registry, Wayleaves register, Geo-Hub (network plant locator), Artisan (plant defect register), National Repository (all information for each individual PON being built), LUMS (project recording tool for anything at all fibre related) ..... this is just for one single query holding up a build.
Sometimes, these platforms aren't just the sole possession of OR, they may be shared or owned by a 3rd party. Point I'm labouring to make, when you're building FTTP as quick as we are ... one or two issues are part of the journey. I just wish the other hundreds of thousands, nay millions of customers, who haven't had an issue would report back so on here. Not sure Kitz would be as happy about it though.
If you are one of the unlucky ones, then we have our escalation procedure you can follow if you so choose .... try that with Ryanair and see how far you get, there isn't anything to escalate to .... so I do absolutely understand your frustration, I absolutely do, I'm just hoping to get across the flip-side of the issue. Not for sympathy or anything like that, just a modicum of understanding.
Then kick off again ....