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Author Topic: Waiting For FTTP In Wakefield  (Read 2538 times)

Bowdon

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Re: Waiting For FTTP In Wakefield
« Reply #30 on: September 06, 2020, 11:16:42 AM »

I'm still on "We don’t have plans to upgrade your area yet."  :(
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GigabitEthernet

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Re: Waiting For FTTP In Wakefield
« Reply #31 on: September 06, 2020, 12:00:18 PM »

How soon will Fulham and Parsons Green get FTTP? Within a year perhaps?
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ChemistDude

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Re: Waiting For FTTP In Wakefield
« Reply #32 on: September 07, 2020, 09:05:09 PM »

I'm still on "We don’t have plans to upgrade your area yet."  :(

Have they told you the build dates though?

My ticket with the Infrastructure Solutions Executive Level Complaints Team has been closed off approx 2 months since I made the original enquiry. Looking at Jan-March 2021 at the latest, hopefully much sooner fingers crossed.

« Last Edit: September 07, 2020, 09:29:54 PM by ChemistDude »
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ChemistDude

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Re: Waiting For FTTP In Wakefield
« Reply #33 on: September 07, 2020, 09:16:38 PM »

This is my playbook:
1) Get the vast majority of neighbours in the area who would miss out on the project to register their interest for FTTP https://www.openreach.com/fibre-broadband

2) Get as many as you can to open a ticket here https://www.openreach.com/fibre-broadband-availability-customer asking why they have excluded you from the plans (This is lower level)

3) Contact your areas equivalent to what for me is called Superfast West Yorkshire (now called West Yorkshire Combined Authority for Broadband). I got in touch with the Programme Manager for Broadband and essentially copied in a similar email to as in step 4 below. He contacted openreach multiple times and responded saying that its all about cost and that this is now being reviewed.

4) Send a polite email to Clive Selley (Openreach CEO) and explain the full situation giving every detail (I sent a site plan with both the roads getting and not getting FTTP highlighted in different colours). Create a template of this email for your other neighbours to use too and get them all to email individually. He will likely ask the Infrastructure Solutions Executive Level Complaints Team to handle the complaint. In my case they were able to advise that it was all to do with there not being enough budget in the original project to cover all areas and that the original project was to commence in early 2021. Throughout the course of several ping pong emails over several weeks, they eventually got the Delivery Manager for the area to do a review and they subsequently decided to include all the streets that were previously excluded.

Throughout the whole situation, my modus operandi was to be polite in every email I sent. I can't speak for the rest of my neighbours though. I'm thinking having a bunch of emails sent to them like missiles possibly helped but I could be wrong. Either way, IMO Openreach operates as a bunch of silo's that don't talk to each other and communication between various departments is very poor.

Anyway, hope the above helps others struggling to get FTTP in one way or another. Keeping my fingers crossed for a go live on the fibre checkers in the coming months then I can get my order in. One way or another, I will have my 900Mbit!!   :cool:
« Last Edit: September 07, 2020, 09:21:46 PM by ChemistDude »
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ChemistDude

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Re: Waiting For FTTP In Wakefield
« Reply #34 on: September 22, 2020, 08:49:15 PM »

More vans on site today. I thought everything had been laid and checked weeks ago?! Anyway they claimed that they were checking everything again. Couldn't confirm when it would all be connected up at the aggregation node but that work stacks are constantly reviewed.

Not getting my hopes up.
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ChemistDude

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Re: Waiting For FTTP In Wakefield
« Reply #35 on: October 07, 2020, 08:49:09 AM »

After 3 months of waiting, I finally saw this last night:



900Mb with BT Halo 2 being installed Wednesday!!!!

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CarlT

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Re: Waiting For FTTP In Wakefield
« Reply #36 on: October 07, 2020, 12:56:42 PM »

This makes me happy. I hope to see Wakefield have a larger rollout in time, however it has to start somewhere.

Quite appropriate this is happening next to Team 17's development studio.
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ChemistDude

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Re: Waiting For FTTP In Wakefield
« Reply #37 on: October 10, 2020, 12:26:23 AM »

Openreach engineer came this afternoon to wire up to the house ready for ONT installation next Wednesday.



They installed a bigger customer service point.



At least 2 of my neighbours are still in contract with a non-BT ISP so they may have to wait till they are out of contract before upgrading to FTTP.
« Last Edit: October 10, 2020, 12:28:37 AM by ChemistDude »
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j0hn

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Re: Waiting For FTTP In Wakefield
« Reply #38 on: October 10, 2020, 01:35:19 AM »

Sky and Talktalk are now selling FTTP, as are EE.
There's also dozens of smaller ISP's.

BT is far from the only option.
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burakkucat

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Re: Waiting For FTTP In Wakefield
« Reply #39 on: October 10, 2020, 06:02:32 PM »

They installed a bigger customer service point.

Originally you had a BT66, which is only usable for crimped connections in a metallic pathway. You now have the latest (external) customer splice point (CSP) fitted. That CSP is capable of holding both fibre splices and crimped metallic pathways. It looks as if it was a very neat installation.

Has all the internal work now been completed? I.e. Has the optical network terminal (ONT) been fitted and the optical fibre run out from the ONT to the CSP?
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Ronski

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Re: Waiting For FTTP In Wakefield
« Reply #40 on: October 10, 2020, 08:51:44 PM »

Has all the internal work now been completed? I.e. Has the optical network terminal (ONT) been fitted and the optical fibre run out from the ONT to the CSP?

Openreach engineer came this afternoon to wire up to the house ready for ONT installation next Wednesday.


 ;)
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burakkucat

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Re: Waiting For FTTP In Wakefield
« Reply #41 on: October 10, 2020, 10:01:06 PM »

. . . to wire up to the house . . .


 ;)

b*cat took in the information up to (and including) the above six words . . .

Does the phrase "wire up" include installing an optical fibre? Maybe . . .  :angel:
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Ronski

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Re: Waiting For FTTP In Wakefield
« Reply #42 on: October 11, 2020, 09:27:35 AM »

By what he's written I would say it's a standard two part install, so external work which has been done, and then next Wednesday the installation of the internal fibre and ONT.
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burakkucat

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Re: Waiting For FTTP In Wakefield
« Reply #43 on: October 11, 2020, 04:08:43 PM »

Looking at the images, once again, it does appear to be just as you have described.
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ChemistDude

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Re: Waiting For FTTP In Wakefield
« Reply #44 on: October 13, 2020, 05:57:34 PM »

By what he's written I would say it's a standard two part install, so external work which has been done, and then next Wednesday the installation of the internal fibre and ONT.

Correct! Will be back here tomorrow to update after they’ve installed ONT and Smart Hub 2
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