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[Black Sheep]

Contacting the OpenReach CEO and OFCOM is a bit over the top don't you think?
Neither are the correct avenue.

To save you time and effort, Max .... a 'CEO letter' doesn't actually land direct at Mr Selley's door. There is a triage team/chairmans office team, that deep-dive into the complaint and associated circuit data before deciding upon what action to be taken ??

We have an extremely powerful tool called 'NATO' that will aid in that investigation, comparing your circuit against others off the same DP. Coupled with other data from WHOOSH, CSS etc .... if your line falls within the 'Cone of Acceptance', you're just wasting time that could be better spent purchasing wet-weather gear for Wales, tomorrow.     

[adslmax]

I am now back home from Wales. Awful weather 

But I am really shocked  my line has removed from banded since yesterday?

Stats recorded 28 Aug 2020 18:09:25

DSLAM type / SW version:   BDCM:0xa4a1 (164.161) / v0xa4a1
Modem/router firmware:     AnnexA version - A2pvfbH043q.d26u
DSL mode:                  VDSL2 Profile 17a
Status:                    Showtime
Uptime:                    1 day 0 hour 22 min 22 sec
Resyncs:                   0 (since 28 Aug 2020 18:09:22)
         
            Downstream   Upstream
Line attenuation (dB):     12.0      0.0
Signal attenuation (dB):   Not available on VDSL2      
Connection speed (kbps):   79999      19999
SNR margin (dB):           6.4      15.4
Power (dBm):               12.4      1.9
Interleave depth:          16      1
INP:                       48.00      0
G.INP:                     Enabled      Not enabled
Vectoring status:          5 (VECT_UNCONFIGURED)      

xdslctl info --stats
xdslctl: ADSL driver and PHY status
Status: Showtime
Last Retrain Reason:    0
Last initialization procedure status:   0
Max:    Upstream rate = 25035 Kbps, Downstream rate = 84946 Kbps
Bearer: 0, Upstream rate = 19999 Kbps, Downstream rate = 79999 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State:       L0
Mode:                   VDSL2 Annex B
VDSL2 Profile:          Profile 17a
TPS-TC:                 PTM Mode(0x0)
Trellis:                U:ON /D:ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):        6.4             15.4
Attn(dB):        12.0            0.0
Pwr(dBm):        12.4            1.9

Downstream      Upstream
General
   rtx_tx             11                 0               
   rtx_c              9                  0               
   rtx_uc             0                  0               
   LEFTRS             0                  0               
   minEFTR            80005              0               
   errFreeBits        107060662          0               
Bearer 0
   RxQueue            60                 0               
   TxQueue            20                 0               
   G.INP Framing      18                 0               
   G.INP Lookback     20                 0               
   RRC Bits           0                  24             
   Interleave depth   16                 1               
   INP                48.00              0.00           
   INPRein            0.00               0.00           
   Delay              0                  0               
Bearer 1
   Interleave depth   3                  0               
   INP                4.00               0.00           
   INPRein            4.00               0.00           
   Delay              3                  0     

xdslctl info --pbParams
xdslctl: ADSL driver and PHY status
Status: Showtime
Last Retrain Reason:    0
Last initialization procedure status:   0
Max:    Upstream rate = 25035 Kbps, Downstream rate = 84946 Kbps
Bearer: 0, Upstream rate = 19999 Kbps, Downstream rate = 79999 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Discovery Phase (Initial) Band Plan
US: (7,32) (871,1205) (1972,2782)
DS: (33,859) (1216,1961) (2793,3970)
Medley Phase (Final) Band Plan
US: (7,32) (871,1205) (1972,2782)
DS: (33,859) (1216,1961) (2793,3970)
VDSL Port Details               Upstream                Downstream
Attainable Net Data Rate:        25035 kbps              84946 kbps
Actual Aggregate Tx Power:          1.9 dBm                12.4 dBm
====================================================================================
  VDSL Band Status   U0   U1   U2   U3   U4   D1   D2   D3
  Line Attenuation(dB):   2.2   13.9   22.7   N/A   N/A   7.2   17.1   28.0
Signal Attenuation(dB):   2.2   12.9   21.8   N/A   N/A   9.5   16.9   28.0
        SNR Margin(dB):   15.3   15.6   15.3   N/A   N/A   6.4   6.5   6.3
         TX Power(dBm):   -12.6   -29.3   1.8   N/A   N/A   7.9   7.9   7.0

[burakkucat]

I see a circuit operating at its provisioned speed. All is well. 

[adslmax]

circuit operating at its provisioned speed

what does this mean? Sorry about this.

[g3uiss]

Wat exactly do you want. You have a fabulous circuit what more as many of us struggle with 20/2

[burakkucat]

what does this mean? Sorry about this.

You have a service from Plusnet that uses the Openreach VDSL2 80/20 Mbps product. Your Plusnet service is operating at the maximum speed of the Openreach product . . . 79.999 Mbps DS and 19.999 Mbps US is, essentially, 80/20 Mbps DS/US. You cannot have anything more, as there is nothing more to give you.

Just be happy that you have a perfect circuit. 

[adslmax]

Profile at PN end still incorrect as BTw speed test result show IP Profile 77.35Mbps

Your broadband service

    Product: Unlimited Fibre Extra
    Estimated Download Range: 60 - 72Mbps
    Estimated Upload Range: 17 - 18Mbps
    Minimum Guaranteed Speed: 55.6Mbps
    Current Line Speed (Download): 73.7Mbps

[Alex Atkin UK]

I'm not sure the Plusnet site is entirely up-to-date.  If in doubt, do a few different speedtest sites, I'm fairly sure you will be getting above what Plusnet say.

[adslmax]

PN Profile still less than BT Profile at 73.7Mb as BT side are 77.35Mbps. Throughput speed is 71Mb

[kitz]

PN are sometimes slow to update their profile - submit a ticket saying you are syncing at 80Mbps but your PN profile is 73.7Mbps.   

Another thought: - You need to resync to pick up any new profile PN may have applied, so if you haven't resync'd since you got the full 80Mbps back, it may be worth trying first.

[GigabitEthernet]

Dude you're obsessed.

[adslmax]

Kitz I have done resync bit still getting same throughput speed of 70Mbps as I have contract plusnet about ip profile are not matched bt but they saying the gea test showed sync of 74Meg and they refused to change plusnet profile rate. Will raised PM direct to Gandalf instead

[g3uiss]

Sorry Max I don’t understand what you are actually wanting. If you had no stats would your broadband be ok for what you need ?

[adslmax]

updated: PN has updated IP Profile now - getting 74-75Mbps throughput speed now

Your broadband service

    Product: Unlimited Fibre Extra
    Estimated Download Range: 60 - 72Mbps
    Estimated Upload Range: 17 - 18Mbps
    Minimum Guaranteed Speed: 55.6Mbps
    Current Line Speed (Download): 77.2Mbps

[tubaman]

Max, you have a line that has speeds most of us can only dream about getting. Just use it, enjoy it, and only look at the stats if it actually seems to be slow.