I have just been told that my
first ever Openreach Saturday callout has been booked, by AA. Saturday visits are an extremely welcome development; something goes wrong on Friday and I can’t get an engineer until Monday, so, what, three days downtime - half a week. Nightmare.
AA told me today: “much to our surprise also, BTW are now slowly starting to offer us Saturday appointments.”
One other thing. Can I check my understanding - does an ISP such as AA here talk to BTW then in respect of faults, not directly to Openreach? I am aware that AA buys a complete service for internet communications from BTW. Depending on the commercial relationship with the ISP then, in a case such as this, does
everything have to go through BTW then when talking to OR or are there some things where there is directly communications between OR and the ISP?
It might seem more efficient to have all machine-machine comms between CP/ISP and OR direct, but maybe BTW wants to be kept in the loop, for some reason.