Kitz ADSL Broadband Information
adsl spacer  
Support this site
Home Broadband ISPs Tech Routers Wiki Forum
 
     
   Compare ISP   Rate your ISP
   Glossary   Glossary
 
Please login or register.

Login with username, password and session length
Advanced search  

News:

Pages: [1] 2

Author Topic: BT Fibre 1 profile 40/10  (Read 1361 times)

S.Stephenson

  • Reg Member
  • ***
  • Posts: 527
BT Fibre 1 profile 40/10
« on: August 15, 2020, 10:10:10 PM »

Friend of mine ordered BT Fibre 1 and has a dl sync of 3999 with a noise margin of 7db and is also on Huawei so should in theory be able to get close to 55 with the 3db noise margin.

His speed estimate is 32-36 and the help chat told him that no 55mbit package exists and that he is within his range of 32-36.

Whats the best line to contact them through that doesn't result in the standard "you are in range" response as its obviously profile locked at 40/10.

Logged

meritez

  • Reg Member
  • ***
  • Posts: 415
Re: BT Fibre 1 profile 40/10
« Reply #1 on: August 16, 2020, 10:35:30 AM »

While Openreach offer a 55/10 product: https://www.ispreview.co.uk/index.php/2016/01/uk-isps-muted-on-support-for-openreachs-55mbps-fttc-product.html

I do not believe any ISP ever adopted it
Logged

j0hn

  • Kitizen
  • ****
  • Posts: 3397
Re: BT Fibre 1 profile 40/10
« Reply #2 on: August 16, 2020, 04:29:10 PM »

While Openreach offer a 55/10 product: https://www.ispreview.co.uk/index.php/2016/01/uk-isps-muted-on-support-for-openreachs-55mbps-fttc-product.html

I do not believe any ISP ever adopted it

BT Fibre Essential is 40/10

BT Fibre 1 is 55/10 (sold as average speed 50Mb)

BT Fibre 2 is 80/20 (average speed 67Mb)

BT have used 55/10 for years.

It sounds like based on the estimates they have provisioned on 40/10.

I recommend they go through the mods on the BT Forums to try get changed in to 55/10.
« Last Edit: August 16, 2020, 04:32:43 PM by j0hn »
Logged
BT FTTP 160/30 - BQM - speed test

gt94sss2

  • Kitizen
  • ****
  • Posts: 1046
Re: BT Fibre 1 profile 40/10
« Reply #3 on: August 16, 2020, 04:30:29 PM »

Many ISPs have used the 55/10 tier including BT Retail.

Your friend can post on the BT Community forums with his modem stats and the moderators can help him if he has been put on the wrong profile.

Logged

Iain

  • Member
  • **
  • Posts: 66
Re: BT Fibre 1 profile 40/10
« Reply #4 on: August 16, 2020, 09:41:17 PM »

Entering the phone number into the DSL Checker will reveal the lines capabilities:
https://www.broadbandchecker.btwholesale.com/#/ADSL

Running a BTW Speed test will reveal the profile the line has been set up to and remove all the speculation about which profile has been used.

BAsic stuff, not sure why it has not been done yet1
Logged

j0hn

  • Kitizen
  • ****
  • Posts: 3397
Re: BT Fibre 1 profile 40/10
« Reply #5 on: August 17, 2020, 01:44:25 AM »

Entering the phone number into the DSL Checker will reveal the lines capabilities:
https://www.broadbandchecker.btwholesale.com/#/ADSL

He posted the estimates already

Quote
Running a BTW Speed test will reveal the profile the line has been set up to and remove all the speculation about which profile has been used.

That only gives an IP profile based on the current sync.

It does not tell you what product a line has been provisioned on.

Quote
BAsic stuff, not sure why it has not been done yet1

So basic that half had been done already and you're incorrect on the 2nd part.

If there's nothing helpful to add why bother posting.
Logged
BT FTTP 160/30 - BQM - speed test

Silverback

  • Member
  • **
  • Posts: 43
Re: BT Fibre 1 profile 40/10
« Reply #6 on: August 17, 2020, 11:31:58 AM »

Running https://www.broadbandchecker.btwholesale.com will give a clean speed for the line so will show what the line is possibly capability of...

I wonder if this is a distance issue since his speed estimate is 32 to 36Mbps and the line is a long one so hard capped at 39999.

https://kitz.co.uk/adsl/cabinet-lookup.htm

Possibly best if he jumps into the BT consumer forums and one of the residents can take him through providing stats from his modem.  They are a bit 'knee jerk' over there but should look at his stats for him and make comment.

https://community.bt.com/t5/BT-Fibre-broadband/bd-p/BTInfinity

If it's been miss-provisioned one of the Mods should jump in eventually and get it sorted for him.
Logged

S.Stephenson

  • Reg Member
  • ***
  • Posts: 527
Re: BT Fibre 1 profile 40/10
« Reply #7 on: August 20, 2020, 03:24:37 PM »

Will try the BT forums and show the stats etc because he is paying for Bt Fibre 1 which is more than Essential per month and is capped at 40/10 probably due to the estimate like mentioned here by j0hn.

Seems like with most things issues get sorted quicker if it's publically viewable, i only use my twitter to complain to companies.
« Last Edit: August 20, 2020, 03:29:00 PM by S.Stephenson »
Logged

S.Stephenson

  • Reg Member
  • ***
  • Posts: 527
Re: BT Fibre 1 profile 40/10
« Reply #8 on: August 20, 2020, 06:55:34 PM »

Full stats if interested.

Code: [Select]
xdslctl info --stats
xdslctl: ADSL driver and PHY status
Status: Showtime
Last Retrain Reason:    1
Last initialization procedure status:   0
Max:    Upstream rate = 7309 Kbps, Downstream rate = 42323 Kbps
Bearer: 0, Upstream rate = 7309 Kbps, Downstream rate = 39999 Kbps
Bearer: 1, Upstream rate = 0 Kbps, Downstream rate = 0 Kbps
Link Power State:       L0
Mode:                   VDSL2 Annex B
VDSL2 Profile:          Profile 17a
TPS-TC:                 PTM Mode(0x0)
Trellis:                U:ON /D:ON
Line Status:            No Defect
Training Status:        Showtime
                Down            Up
SNR (dB):        7.0             5.9
Attn(dB):        24.9            0.0
Pwr(dBm):        13.3            5.3
                        VDSL2 framing
                        Bearer 0
MSGc:           -6              26
B:              166             223
M:              1               1
T:              0               37
R:              10              16
S:              0.0000          0.9731
L:              10668           1973
D:              16              1
I:              177             120
N:              177             240
Q:              16              0
V:              5               0
RxQueue:                24              0
TxQueue:                8               0
G.INP Framing:          18              0
G.INP lookback:         8               0
RRC bits:               0               24
                        Bearer 1
MSGc:           90              -6
B:              0               0
M:              2               0
T:              2               0
R:              16              0
S:              10.6667         0.0000
L:              24              0
D:              1               0
I:              32              0
N:              32              0
Q:              0               0
V:              0               0
RxQueue:                0               0
TxQueue:                0               0
G.INP Framing:          0               0
G.INP lookback:         0               0
RRC bits:               0               0
                        Counters
                        Bearer 0
OHF:            0               471766
OHFErr:         0               172
RS:             1103735952              438535
RSCorr:         77447           5059
RSUnCorr:       0               0
                        Bearer 1
OHF:            20104342                0
OHFErr:         0               0
RS:             120625681               0
RSCorr:         398             0
RSUnCorr:       0               0
                        Retransmit Counters
rtx_tx:         10712           0
rtx_c:          10209           0
rtx_uc:         17836           0
                        G.INP Counters
LEFTRS:         80              0
minEFTR:        40014           0
errFreeBits:    328490468               0
                        Bearer 0
HEC:            0               0
OCD:            0               0
LCD:            0               0
Total Cells:    3365062427              0
Data Cells:     1868601228              0
Drop Cells:     0
Bit Errors:     0               0
                        Bearer 1
HEC:            0               0
OCD:            0               0
LCD:            0               0
Total Cells:    0               0
Data Cells:     0               0
Drop Cells:     0
Bit Errors:     0               0
ES:             11              447
SES:            11              0
UAS:            66              55
AS:             323015
                        Bearer 0
INP:            48.00           0.00
INPRein:        0.00            0.00
delay:          0               0
PER:            0.00            9.03
OR:             0.01            28.32
AgR:            40104.49        7337.20
                        Bearer 1
INP:            2.50            0.00
INPRein:        2.50            0.00
delay:          0               0
PER:            16.06           0.01
OR:             47.81           0.01
AgR:            47.81   0.01
Bitswap:        29455/29455             27595/27595
Total time = 4 days 23 hours 42 min 4 sec
FEC:            112393          6514
CRC:            557             468
ES:             11              447
SES:            11              0
UAS:            66              55
LOS:            1               0
LOF:            7               0
LOM:            0               0
Latest 15 minutes time = 12 min 4 sec
FEC:            64              23
CRC:            0               0
ES:             0               0
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Previous 15 minutes time = 15 min 0 sec
FEC:            85              30
CRC:            0               2
ES:             0               2
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Latest 1 day time = 23 hours 42 min 4 sec
FEC:            21275           554
CRC:            0               37
ES:             0               34
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Previous 1 day time = 24 hours 0 sec
FEC:            23163           3534
CRC:            0               32
ES:             0               28
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0
Since Link time = 3 days 17 hours 43 min 33 sec
FEC:            77447           5059
CRC:            0               172
ES:             0               156
SES:            0               0
UAS:            0               0
LOS:            0               0
LOF:            0               0
LOM:            0               0

Logged

Alex Atkin UK

  • Kitizen
  • ****
  • Posts: 2368
    • Broadband History, Thinkbroadband Quality Monitors & Zen Referral Link
Re: BT Fibre 1 profile 40/10
« Reply #9 on: August 20, 2020, 11:21:02 PM »

Is it really worth it to them to pay for the higher package when that suggests at best they will gain a couple of a megabits?

Although depending on if its ECI or Hauwei I suppose there is the potential for a 3dB SNR which is probably locked out due to the banding right now.
Logged
INTAKE (ECI) 2x Home Hub 5A OpenWrt:  1x Zen,1x Plusnet Hauwei B535-232: Voxi 4G Router: pfSense (i5-7200U) WiFi: Ubiquiti nanoHD + Honor Router 3
Ping Quality Monitors & Zen Referral

S.Stephenson

  • Reg Member
  • ***
  • Posts: 527
Re: BT Fibre 1 profile 40/10
« Reply #10 on: August 20, 2020, 11:27:24 PM »

It will be pretty much bang on 55mbit if the 3db profile applies which it can do as it is huawei.

Also they did some cashback thing so it was cheaper than pretty much anything else.
Logged

j0hn

  • Kitizen
  • ****
  • Posts: 3397
Re: BT Fibre 1 profile 40/10
« Reply #11 on: August 21, 2020, 02:13:27 AM »

Is it really worth it to them to pay for the higher package when that suggests at best they will gain a couple of a megabits?

The point is they are paying for Fibre 1 switch is usually provisioned at 55/10.
It's sold as "average speed 50Mb".

The line could get 48-52Mb'ish with a 3dB profile.
It's a Huawei cabinet with G.INP enabled.

I achieved higher than my clean A estimate from the day my VDSL went live till the day I ceased it.

I'm not a fan of ISP's locking lines to tiers close to customers estimates on products sold with higher average speeds than the tier they provision on.
Sky do this all the time now.
They no longer have a specific 80/20 package and just put the customer on a package that matches their estimates.
It means there's a whole bunch of Sky customers hitting a 40Mb sync and probably not knowing they could get more if Sky opened the tap.
Those that notice find it impossible to get Sky to reprovision them.
TBB has a fair few examples of this.
Logged
BT FTTP 160/30 - BQM - speed test

Alex Atkin UK

  • Kitizen
  • ****
  • Posts: 2368
    • Broadband History, Thinkbroadband Quality Monitors & Zen Referral Link
Re: BT Fibre 1 profile 40/10
« Reply #12 on: August 21, 2020, 03:09:11 AM »

The point is they are paying for Fibre 1 switch is usually provisioned at 55/10.
It's sold as "average speed 50Mb".

The line could get 48-52Mb'ish with a 3dB profile.
It's a Huawei cabinet with G.INP enabled.

I achieved higher than my clean A estimate from the day my VDSL went live till the day I ceased it.

I'm not a fan of ISP's locking lines to tiers close to customers estimates on products sold with higher average speeds than the tier they provision on.
Sky do this all the time now.
They no longer have a specific 80/20 package and just put the customer on a package that matches their estimates.
It means there's a whole bunch of Sky customers hitting a 40Mb sync and probably not knowing they could get more if Sky opened the tap.
Those that notice find it impossible to get Sky to reprovision them.
TBB has a fair few examples of this.

I don't disagree with anything you said and I do agree its worth getting the cap removed to at least see what happens, just trying to set expectation as obviously 3dB is not guaranteed to be enabled.  Of course given the discount mentioned, it wouldn't be the end of the world.

My personal opinion is everyone should be allowed to sync at maximum and throughput throttled by the ISP to the package paid for.  But I suspect having people capped at 40 helps other people to obtain higher rates as it may reduce crosstalk, plus its obviously easier than the ISP needing their own equipment to do throttling.
« Last Edit: August 21, 2020, 03:11:19 AM by Alex Atkin UK »
Logged
INTAKE (ECI) 2x Home Hub 5A OpenWrt:  1x Zen,1x Plusnet Hauwei B535-232: Voxi 4G Router: pfSense (i5-7200U) WiFi: Ubiquiti nanoHD + Honor Router 3
Ping Quality Monitors & Zen Referral

mofa2020

  • Reg Member
  • ***
  • Posts: 234
Re: BT Fibre 1 profile 40/10
« Reply #13 on: August 21, 2020, 12:58:19 PM »

My personal opinion is everyone should be allowed to sync at maximum and throughput throttled by the ISP to the package paid for.  But I suspect having people capped at 40 helps other people to obtain higher rates as it may reduce crosstalk, plus its obviously easier than the ISP needing their own equipment to do throttling.

Also the sync. at the maximum would mean SNRm @ 6db or 3db that would make the service more sensitive in case of bad weather or noise interference as service will be more unstable unlike if the sync. rate is within the package range.. and since you mentioned your opinion my package was 70mb and sync. is 81mb (but line capable of more) after downgrading to 30mb (expecting that DLM will lower the sync. rate to ~40mb) it increased the sync. to 97mb (still line can handle more but the 97mb is the sync. for 100mb package)  :shrug2: it never did that before..

Did not mean to Hijack the original post but as Alex mentioned the idea I am just mentioning what happened today
Logged

craigski

  • Just arrived
  • *
  • Posts: 9
Re: BT Fibre 1 profile 40/10
« Reply #14 on: August 21, 2020, 01:20:21 PM »

My personal opinion is everyone should be allowed to sync at maximum and throughput throttled by the ISP to the package paid for.  But I suspect having people capped at 40 helps other people to obtain higher rates as it may reduce crosstalk, plus its obviously easier than the ISP needing their own equipment to do throttling.
This is what happened to me. I have 2 lines coming into property. I was using BT, getting 40-42k, decided to move to TalkTalk 40/10 service save few pounds, now syncing at 39,998 on the TT line, as expected. The vodafone business line was around 45k, now 47k, so have I 'robbed Peter to Paul' so to speak?
Logged
Pages: [1] 2
 

anything