I've run out of patience with PlusNet and committed myself to a migration. I've opted for Zen, which is more expensive but consistently comes top in the ADSLGuide rankings. I thought that I would keep a record here of how the migration process has worked. If I disappear you'll know that either I've been hit by a bus or the process hasn't worked quite right.
1. Get a Mac code from PlusNet: I requested this on 25/7 and received it the next day. I had to endure a phone call from a thick-skinned PlusNet rep who wanted chapter and verse on my reasons and wouldn't go away. In the end I was rather rude to him and managed to end the call.
2. Apply at Zen: This was straightforward. I filled in the details on the web site, including the Mac code, on 26/7. Later that day I received confirmation that the order was placed with BT, with an expected migration date of 1/8. I was given my login details as well as a PAYG dial-up number to use in emergency.
So far, so good. I guess I'm going to forfeit a month's subscription to PlusNet in lieu of notice. I could probably have avoided this by giving notice and then applying for the migration 3 weeks later, but I'm impatient.
I'll let you know how it goes (assuming that I can
)
Eric