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Author Topic: Plusnet contract renewal offers  (Read 773 times)

Alex Atkin UK

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Plusnet contract renewal offers
« on: June 01, 2020, 11:19:07 AM »

I was wondering if anyone on Plusnet has noticed if the offers get better towards the end of your contract, or do they pretty much stay the same?

I currently have an offer to renew for slightly cheaper than I'm currently paying and wondered if I should take it now, or wait closer to my contract end date?
« Last Edit: June 01, 2020, 12:16:33 PM by Alex Atkin UK »
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INTAKE (ECI) Zen: Home Hub 5A OpenWrt Plusnet: VMG-3925-B10B Three 4G: Hauwei B535-232 Router: pfSense (i5-7200U) WiFi: Ubiquiti nanoHD
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Jaggies

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Re: Plusnet contract renewal offers
« Reply #1 on: June 01, 2020, 02:48:50 PM »

I'm currently paying 20.99 for Plusnet Unlimited Fibre, plus 19.99 line rental. There's an offer on my account to recontract for 26.99 a month, so assuming it is inclusive of line rental, that's a saving of 13.99 a month.
However, clciking the link to view the offer, it's only for the 40/10 connection - I'm currently on 80/20, which is why I haven't renewed (yet).
I'm out of contract, and have been for some time.
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Alex Atkin UK

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Re: Plusnet contract renewal offers
« Reply #2 on: June 01, 2020, 03:18:00 PM »

That's weird, as mine also says 26.99/month but Unlimited Fibre Extra (currently paying 27.50 so not a huge saving but contract runs out in September).

Unlimited Fibre Extra                     20.99
Promotional discount (for 18 months)    - 13.99
Line rental                               19.99
Line Only                                 0.00
Total                                     26.99


I went ahead with it as it does seem a good deal, I'm paying more than that for my Zen line WITHOUT line rental, as that lines on BT Basic.
« Last Edit: June 01, 2020, 03:25:27 PM by Alex Atkin UK »
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underzone

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Re: Plusnet contract renewal offers
« Reply #3 on: June 01, 2020, 04:37:58 PM »

I left BT and joined plusnet 3 months ago. Saved me a fortune!

For the 80/20 unlimited package:

Line Rental 19.99
Line Only 0.00
Unlimited Fibre Extra 20.99
Promotional Discount 15.99
Total 24.99
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Plusnet 80/20, Huawei 288, Zyxel VMG8924-B10A (bridge mode with 1500 MTU, thanks to johnson), Netgate SG-1100 (pfsense)

g3uiss

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Re: Plusnet contract renewal offers
« Reply #4 on: June 01, 2020, 07:03:13 PM »

Seems no pone pays same price. I'm paying 27.99 (but including call package, which I think is 9) renewed in May !!!
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Zen FTTC and Plusnet ADSL HG612 modems with Vigor 2925

underzone

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Re: Plusnet contract renewal offers
« Reply #5 on: June 01, 2020, 07:53:24 PM »

At least the O/P can now ask for the same deal.
A little bit of bargaining power if you are inclined to 'haggle' for the best deals  ;D
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Plusnet 80/20, Huawei 288, Zyxel VMG8924-B10A (bridge mode with 1500 MTU, thanks to johnson), Netgate SG-1100 (pfsense)

Alex Atkin UK

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Re: Plusnet contract renewal offers
« Reply #6 on: June 01, 2020, 08:16:39 PM »

Seems no pone pays same price. I'm paying 27.99 (but including call package, which I think is 9) renewed in May !!!

Its quite bizarre, because I must be expensive for them as I use a ton of bandwidth.

You'd think they would offer light users better deals really, especially if they have a good sync rate so increase the "average speed" they are able to advertise.
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Chunkers

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Re: Plusnet contract renewal offers
« Reply #7 on: June 02, 2020, 07:45:19 AM »

My PlusNet contract ends on the 5th June, all I have had is an email telling me this, on my account is the renewal offer for 26.99.

I initiated the transfer of my line to Zen yesterday and I got a 'we are sorry you are leaving' email but no follow-up call or offer from PlusNet, I didn't trying to negotiate with them.  I am moving because I am fed up with their inability to provide support - Plusnet have been excellent connection-wise but on two occasions over the last 18 months I have had issues requiring support and it has taken an age to get sorted and the phone waits are looong ....

C
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adslmax

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Re: Plusnet contract renewal offers
« Reply #8 on: July 09, 2020, 01:28:51 AM »

Plusnet 80/20 20.99
Line Only 19.99
Discount 20.03
Referral Scheme 11.25

Total 8.78 per month  ;D
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tiffy

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Re: Plusnet contract renewal offers
« Reply #9 on: July 09, 2020, 08:39:55 AM »

Quote
I initiated the transfer of my line to Zen yesterday and I got a 'we are sorry you are leaving' email but no follow-up call or offer from PlusNet

Quote from TBB guide:  https://www.thinkbroadband.com/guides/broadband-switching-and-migration-guide
Quote
IMPORTANT The old provider is NOT allowed to make you a deal to stay with them or contact you to tempt you to stay.
Not totally sure if TBB are quoting OFCOM's guidance here but would have thought so.

Completely agree regarding PN's current state, their admin system in particular is broken and they seem incapable of fixing, after 11 years of patronage and 18 months of still unresolved admin issues spanning two contracts I have given up and will be leaving at the end of my current contract.
« Last Edit: July 09, 2020, 08:44:43 AM by tiffy »
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Chunkers

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Re: Plusnet contract renewal offers
« Reply #10 on: July 09, 2020, 08:49:56 AM »

I left them a month ago and swapped my line to Zen, they offered me the discount on their website which was 26.99 For Fibre Unlimited.

I didn't push very hard for a discount because the main reason for leaving was in spite of generally very good connectivity performance their complete inability to fix issues and slow difficult response to any tickets raised.

I place a relatively high value on being able to talk to someone without waiting for an hour on the phone ....

C
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