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Author Topic: Zyxel XMG3927-B50A won't connect in bridge mode  (Read 5053 times)

mrbluepig

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Zyxel XMG3927-B50A won't connect in bridge mode
« on: June 04, 2020, 06:30:28 PM »

I got a XMG3927-B50A to replace my HG612 to try and get a bit more speed, however I can't seem to get it to connect properly in bridge mode. Can anyone see what I am doing wrong?

I have put the XMG3927-B50A into bridge mode and disabled the firewall, I then connected the RJ11 to it and the phone line, then a LAN cable into port 1 that connects to the WAN of my Asus router. Basically the same as how my HG612 is connected.

However my Asus says disconnected on the internet status, and gets a local WAN IP of 192.168.1.190 which isn't right.

I have put some image attachments of my config of the. I noticed the DSL doesn't show as being connected on interface status on the System Info page.

I'm using Sky FTTC and on my Asus router i have option 61 configured, which works fine with my HG612. Am I missing something obvious? Also do I need to delete ETHWAN?

I have gone back to using my HG612 for now.
« Last Edit: June 04, 2020, 06:34:18 PM by mrbluepig »
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mrbluepig

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Re: Zyxel XMG3927-B50A won't connect in bridge mode
« Reply #1 on: June 04, 2020, 06:32:49 PM »

Attached is What my Asus shows when I connect it.
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mrbluepig

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Re: Zyxel XMG3927-B50A won't connect in bridge mode
« Reply #2 on: June 04, 2020, 06:41:28 PM »

Also the ip for my Zyxel is 192.168.1.1 my router is on 192.168.51.1, the router having a starting pool as 192.168.51.2 and end pool at 192.168.51.254.

Should I disable DHCP on my Zyxel and assign it a static IP of say 192.168.51.2 or something?
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hushcoden

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Re: Zyxel XMG3927-B50A won't connect in bridge mode
« Reply #3 on: June 04, 2020, 06:45:04 PM »

On the second picture where it says Broadband, can you try to delete the ETHWAN option ?
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andew

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Re: Zyxel XMG3927-B50A won't connect in bridge mode
« Reply #4 on: June 04, 2020, 06:54:17 PM »

I know i have a different Zyxel router to yourself,  the only difference i can see between my config and yours is the ETHWAN line in your broadband config. It may be worth removing that line and trying to connect again.

Andrew
« Last Edit: June 04, 2020, 07:13:57 PM by andew »
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mrbluepig

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Re: Zyxel XMG3927-B50A won't connect in bridge mode
« Reply #5 on: June 04, 2020, 07:31:10 PM »

No luck unfortunately, though it did change the message to "Your ISP's DHCP does not function properly". Gone back to my HG612 for, might look into returning XMG3927-B50A if I can't figure it out in the next couple of days.

Should the DSL show as grey with a - on the stats page? Maybe the DSL port is faulty but seems unlikely.

I'm running out of ideas, the last thing I can think of is to try turning off DHCP on the Zyxel.
« Last Edit: June 04, 2020, 07:34:17 PM by mrbluepig »
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hushcoden

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Re: Zyxel XMG3927-B50A won't connect in bridge mode
« Reply #6 on: June 04, 2020, 07:41:25 PM »

Do you see any info in the WAN section of the Zyxel ?
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mrbluepig

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Re: Zyxel XMG3927-B50A won't connect in bridge mode
« Reply #7 on: June 04, 2020, 07:51:29 PM »

Do you see any info in the WAN section of the Zyxel ?

Will have a look tomorrow as turning it on and off seems to disconnect my second line, not really sure why, but it is upsetting the other person using the second internet connection :lol:

I just checked on the Zyxel and DHCP is already disabled, I had to set a static ip on my PC to access the admin panel.
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hushcoden

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Re: Zyxel XMG3927-B50A won't connect in bridge mode
« Reply #8 on: June 04, 2020, 07:56:14 PM »

Also, when you configure the Zyxel in bridge mode, any of the 4 LAN ports can carry the WAN traffic, so it doesn't matter which LAN port you connect to the WAN port of the router...

But, why don't you try to create an interface group so that you'll have only one LAN port carring the Internet traffic, i.e. LAN1, have a read here: https://kitz.co.uk/routers/zyxel_VMG8324-B10A_bridge.htm

P.S.
I never play around with modem/routers when wife/kids are online, it can be life-threatening...  :angel:
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mrbluepig

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Re: Zyxel XMG3927-B50A won't connect in bridge mode
« Reply #9 on: June 04, 2020, 08:37:54 PM »

Thanks, I'll follow that guide exactly  (and additionally delete ETHWAN) I'll report back tomorrow on the status. I have done a factory reset also to start a fresh, I think the time region was configured wrong also as I didn't go through the quick setup guide before, maybe it'll work tomorrow  :fingers:
« Last Edit: June 04, 2020, 09:03:16 PM by mrbluepig »
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mrbluepig

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Re: Zyxel XMG3927-B50A won't connect in bridge mode
« Reply #10 on: June 05, 2020, 12:10:46 AM »

I set the Zxyel to 192.168.1.1

The Asus router to 192.168.1.2, the start pool as 192.168.1.3 and end pool as 192.168.1.254.

The Asus router shows the wan IP as 192.168.2.190, it is like it is being served a DHCP address by the Zyxel?

I set up the interface group on port 1 and a connected a second cable so I could still access the stats.

Still not having any luck.
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mrbluepig

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Re: Zyxel XMG3927-B50A won't connect in bridge mode
« Reply #11 on: June 05, 2020, 12:12:11 AM »

wan status and asus screenshot
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burakkucat

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Re: Zyxel XMG3927-B50A won't connect in bridge mode
« Reply #12 on: June 05, 2020, 12:42:17 AM »

Puzzling.  ???

I do not know either device but, from what you have described (and the images shown), I would expect the setup to work correctly.
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mrbluepig

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Re: Zyxel XMG3927-B50A won't connect in bridge mode
« Reply #13 on: June 05, 2020, 12:42:47 AM »

That is puzzling. I do not know either device but, from what you have described and the images shown, I would expect the setup to work correctly.

Silly question time (from me): When performing your tests, have you actually connected the ZyXEL device to the incoming line? Or are you concerned about provoking DLM action and so are testing without that link in place?

I have been connecting the Zxyel directly to the line, probably going to get hit hard by DLM!  :police: I was going to tell Sky I had multiple powercuts if I ever got it working and hope for a caution counter reset/ DLM reset.

One weird thing is that when I connect the Zxyel to the first line, it causes the second line to momentary drop, I'm not sure the drop on the second line happens when it is powered on or connecting, I haven't tested when it happens extensively. I didn't realise they would have any cross over, so I am unsure why that is happening, but the master socket for the second line is directly below the first line.

Weirdly the Zxyel makes a moderately loud double click sound each time it is booting up, never heard anything quite like it from a modem or router. It is enough to get the dogs attention. :lol:

I think I might go ahead and return it, get back to placing bids VMG1312-B10A / ZyXEL VMG8924-B10A. I couldn't find much information on the Zyxel XMG3927-B50A so took a bit of a risk ordering it in the first place, but then again it could be me doing something incorrectly.
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banger

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Re: Zyxel XMG3927-B50A won't connect in bridge mode
« Reply #14 on: June 05, 2020, 12:49:20 AM »

You can manually set the Asus WAN IP to 192.168.1.1 in the WAN subsection. Where it says get WAN IP automatically select no set the IP address to 192.168.1.250, 255.255.255.0 and Gateway to 192.168.1.1. You will also have to set DNS manually too.
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Tim
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Asus RT-AC68U and ZyXEL VMG1312-B10A Bridge on 80 Meg TTB Fibre

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