They will have to contact you as they don't turn up announced as they don't to waste their time getting to you only to find no one is in. Besides if you are not in they can't install anything anyway, they will not just blindly drill a hole through a wall without knowing what is on the other side.
Hi Philip,
It looks like that is exactly what is going to happen; today is the day of the "commit date" but we still have not been informed of an appointment. My email on Friday to Enta customer services asking for clarification has not been answered either.
We've prepared "just in case" which has meant moving quite a bit of stuff, so we're going to be very disappointed if no engineer shows today. There's still more to do (porch window and/or piano - one will have to be moved to drill a hole through the wall). We have yet to do the "wipe down" that the OR video we haven't been told about requires us to do prior to the OR engineer arriving.
It seems the whole attitude here is "sod the customer, we don't have to tell them anything." Very disappointing.
R.