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[Ronski]

How's this for VM BQM?

[exdirectory]

Mine and Ronski's back 2 back...

[j0hn]

How's this for VM BQM?

About as good as it gets tbh.

You'll be hard pushed to find a "cleaner"  BQM on Virgin.

[Ronski]

Mine and Ronski's back 2 back...

Can you disconnect everything from the network leaving just pfSense and the SH connected, and see what the results are? It could just be normal use and a bit of congestion as you have very few red dropped packets, when I had my issues I had loads of red. Have you made the changes suggested in this thread?

My area is all new fibre to the home, my connection was installed in April 2018 as soon as it went live, and they are still installing so utilisation might not be too bad and the network is probably built to handle it better.

[Ronski]

About as good as it gets tbh.

You'll be hard pushed to find a "cleaner"  BQM on Virgin.

That's good then, let's hope it stays that way 

[exdirectory]

Have you made the changes suggested in this thread?

Ronski, am taking this a step at a time just so I can see where I get to.

Previously I had modem mode enabled and I would lose the internet for approx 1 min at least once an hour. After switching to router mode I did not lose internet anymore but as per my graph I am sure it could be better!

Steps taken so far...
1, Factory reset on pfSense
2, Factory reset on SH3
3, Switch SH3 to modem mode
4, Set on "All IPv6 traffic will be blocked by the firewall unless this box is checked" - I don't use ipv6
5, Added icmp ping rule on WAN
6, Tested ping from external
7, Reconfigured BQM

I will post my next BQM in 24 hours and will put side to side to ones above.

Only diff to before is I am on 2.4.5 p1 instead of 2.4.4 p3

Will be interesting to see if I get drop outs tomorrow when working from home.

In reality, I am aiming for my neighbours graphs - yours is pretty perfect - did you actually use the internet that day!?

[Ronski]

In reality, I am aiming for my neighbours graphs - yours is pretty perfect - did you actually use the internet that day!?

You caught me out, I didn't, but my daughter and her boyfriend are there so it will be getting some use, but to be honest I've no idea how much, actually just looked through quite a few different dates and they all look pretty similar, even on nights I would have been streaming Netflix.

[niemand]

Please see earlier post regarding network load. The average drops to the same level as the minimum off-peak and rises during peak periods indicating a load component.

Download speeds may drop somewhat during peak times. As VM use better schedulers and queuing than they used to even noticeable download contention will only minimally affect latency.

[PhilipD]

Hi

4, Set on "All IPv6 traffic will be blocked by the firewall unless this box is checked" - I don't use ipv6

Virgin Media don't support IPv6 and their network also has some odd issues when customers use a tunnel to get IPv6 https://www.ispreview.co.uk/index.php/2020/08/virgin-media-uk-move-to-fix-20mbps-speed-cap-on-ipv6-tunnels.html so definitely worth making sure nothing that resembles IPv6 packets gets on to the WAN.

Regards

Phil

[exdirectory]

Virgin Media don't support IPv6 and their network also has some odd issues when customers use a tunnel to get IPv6 https://www.ispreview.co.uk/index.php/2020/08/virgin-media-uk-move-to-fix-20mbps-speed-cap-on-ipv6-tunnels.html so definitely worth making sure nothing that resembles IPv6 packets gets on to the WAN.

Phil, Should i be also disabling either of these or is that one advanced setting enough?

[PhilipD]

Hi

IPv6 configuration types should be set to none as there is no IPv6 on VM, but I suspect those settings are ignored anyway if you don't have IPv6 enabled.

Regards

Phil

[exdirectory]

My overnight graph is not looking too bad, however I just had a video call and it was probably worse than before, but I have a couple more today so will see how they go.

One thing that is bothering me, before when I had major drop outs, I saw that I would lose pings to the SH3 cable modem. I am now seeing that again...

[exdirectory]

One thing that is bothering me, before when I had major drop outs, I saw that I would lose pings to the SH3 cable modem. I am now seeing that again...

Found something on the VM forum, this cable modem ping issues relates to the SH3, sometimes the 192.168.100.1 is going through the VM gateway when it should not be. Anyway, seems unrelated to this thread so I will ignore that.

My 24 hours is nearly up and I will post the BQM. Suffice to say my video calls today were fine after the first one, no dropouts.

[exdirectory]

So this is interesting (to me anyway), I would have thought that only changing from router to modem mode, there should be no difference. But clearly the two graphs are quite different.

I have been using the internet all day working from home, 3 longish video calls.

If it was not for the red elements I would call it a day and suggest this might be the best I can get.

Next step is to try the DNS change, I will read back through the thread to find out what I need to do.

[exdirectory]

Now about to make one change...

Services -> DNS Resolver -> Enable Forwarding Mode = Ticked

As a note, my DNS in general setup is configured as 8.8.8.8.
Rest is factory default, so with reference to other settings mentioned in this thread they are untouched...

System -> General Setup ->
   Allow DNS server list to be overridden by DHCP/PPP on WAN = Ticked
Services -> DNS Resolver ->
   Use SSL/TLS for outgoing DNS Queries to Forwarding Servers = Unticked
   Register DHCP leases in the DNS Resolver = Unticked
   Register DHCP static mappings in the DNS Resolver = Unticked

Will see what next 24 hours brings.