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[Ronski]

Only thing I can really suggest is sending CLOKent a PM on here, he/she works for VM and I'm sure CLO stands for customer liasion officer 

@afy65 It looks like they did Princess Margaret Avenue last August - the works are actually captured on Google Street View, so I would have thought they'd done The Ridings. Easy way to tell is have a look in the pavement, is there a fresh strip of tarmac about 12" wide, and plastic covers outside each house with Virgin on them, if not then for some reason they haven't installed down there.

@craigv That does sound odd, have they done both Whitfield Ave & Camden Rd? Have you considered using Three, you're about 500m from a mast and they do unlimited data (possibly throttled after 1TB) for £20 a month - I get 100/30Mbps. So long as you don't need a public IP and CGNat doesn't affect any games you might play it may be a suitable alternative.

@Yokomoko Sounds like the tube they blow the fibre through is crushed/damaged - I wouldn't be surprised if they didn't bother fixing it if it only affects one property - may be considered too costly.

[craigv]

Ronski, thanks for putting so much effort into your reply :-)

Only thing I can really suggest is sending CLOKent a PM on here, he/she works for VM and I'm sure CLO stands for customer liasion officer 

I already did that before my slight moan ;-) hopefully will hear something back, but I imagine it's not the most important thing to them.

@craigv That does sound odd, have they done both Whitfield Ave & Camden Rd? Have you considered using Three, you're about 500m from a mast and they do unlimited data (possibly throttled after 1TB) for £20 a month - I get 100/30Mbps. So long as you don't need a public IP and CGNat doesn't affect any games you might play it may be a suitable alternative.

They've done Camden Rd, but I don't think they've done Whitfield Ave either - it's almost like they made it so far up Northdown Hill and then stopped

I hadn't really seriously considered a mobile connection, but £20 for unlimited is decent! I'll have a closer look into that I do need a static IP for work, but perhaps something to consider alongside the FTTC for the time being - if I can get the Mrs' Approval!

Thanks again for your feedback
C

[Ronski]

I hadn't really seriously considered a mobile connection, but £20 for unlimited is decent! I'll have a closer look into that I do need a static IP for work, but perhaps something to consider alongside the FTTC for the time being - if I can get the Mrs' Approval!

In that case this thread may interest you https://forum.kitz.co.uk/index.php/topic,23028.0.html

[craigv]

In that case this thread may interest you https://forum.kitz.co.uk/index.php/topic,23028.0.html

Thanks for that, Sir I shall do my research!

Just to return the final piece of the puzzle on VM for me, CLOKent did respond today and say that our road, and therefore probably also Whitfield Ave & Victoria Ave come under the Millmead area, and that's why they haven't been done yet - sad times!

[hornet156]

Hi all dose anyone know when London Road will be up and running it was cabled about 6 months ago
Cheers

[Ronski]

Best bet is to PM CLOKent.

[Ronski]

Anybody else in Thanet having issues on Virgin, we often get very bad pings lately, seemed to start on 21 January and its getting worse?

21/01/2020


04/04/2020


I still seem to get very good speed tests, just sometimes web pages fail to load, PFSense shows a very high ping time, and when I ping an IP when this is happening it's all over the place, so not sure if it's something my end or something else.

Pinging bbc.co.uk [151.101.128.81] with 32 bytes of data:
Reply from 151.101.128.81: bytes=32 time=427ms TTL=58
Reply from 151.101.128.81: bytes=32 time=13ms TTL=58
Reply from 151.101.128.81: bytes=32 time=440ms TTL=58
Reply from 151.101.128.81: bytes=32 time=493ms TTL=58

[d2d4j]

Hi ronski

Have you tried pathping to help identify any issues.

Many thanks

John

[Ronski]

Thank's John, I have now and posted the results to a new thread here https://forum.kitz.co.uk/index.php/topic,24600.0.html