I really wish Openreach worked all weekend; maybe with staff who volunteer for weekend duties as it isn’t fair to impose that on workers who have families and want to synchronise their time off with all their other family members. And maybe with paying overtime too. With things as they are, it means what three days downtime if you get a fault on a Friday. Devalues their enhanced / priority repair time deal with its supposed shorter time-to-fix. Didn’t someone say something about a ‘four hours to call-out, or even to-fix’ deal with BT? In an earlier thread? That would mean there must be some Openreach staff on call to come out at crazy antisocial times. I don’t know how OR attracts staff to do that kind of work.
Anyway, I would like a “fix same day if before x time, or else next day” guaranteed fix service, regardless of what day of the week it is. I would be happy to pay for that within reason. I used to pay an extra £10 (or £12, VAT[?]) per line per month for enhanced priority repair or whatever it’s called but in the end AA effectively talked me out of it. And talked themselves out of some money if they make a profit on reselling the service bought from BT. AA said there really wasn’t any speed of response improvement to be had although I don’t understand the reasoning but I just trust their recommendation. I see their point though as AA put in the fault report to BT very early in the morning, starting work themselves at 8:00, and then they routinely get OR engineers to me around mid-day.