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Author Topic: Email from Virgin Media?  (Read 910 times)

adslmax

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Email from Virgin Media?
« on: March 05, 2020, 08:07:57 PM »

Has anyone got email similiar to mine?

Is this genuine email from virgin media sent to me?

Important update regarding your personal information

Quote
from:   Virgin Media <email@em.virginmedia.com>
reply-to:   noreply <noreply@em.virginmedia.com>
to:   **************@************.com
date:   5 Mar 2020, 19:56
subject:   Important update regarding your personal information
mailed-by:   em.virginmedia.com
Signed by:   em.virginmedia.com
unsubscribe:   Unsubscribe from this sender
security:   Standard encryption (TLS) Learn more

Quote
Hello,
We are very sorry to have to inform you that we recently became aware that some of your personal information, stored on one of our databases has been accessed without permission. Our investigation is ongoing but we currently understand that the database was accessible from at least 19 April 2019 and that the information has been recently accessed.

To reassure you, the database did NOT include any of your passwords or financial details, such as bank account number or credit card information.

The database was used to manage information about our existing and potential customers in relation to some of our marketing activities. This included: contact details (such as name, home and email address and phone numbers), technical and product information, including any requests you may have made to us using forms on our website. In a very small number of cases, it included date of birth. Please note that this is all of the types of information in the database, but not all of this information may have related to you.

We take our responsibility to protect your personal information seriously. We know what happened, why it happened and as soon as we became aware we immediately shut down access to the database and launched a full independent forensic investigation. We have also informed the Information Commissioner’s Office.

Given the nature of the information involved, there is a risk you might be targeted for phishing attempts, fraud or nuisance marketing communications. We understand that you will be concerned so we are writing to everybody affected to provide reassurance, guidance and support. We have put all of the latest information on our website https://www.virginmedia.com/help/data-incident, including some advice on how to stay safe online, such as:
•    Advice from the Information Commissioner's Office on how you can avoid or report nuisance marketing calls, emails and texts (https://ico.org.uk/)
•    How to be vigilant by not providing your personal information to anyone suspicious online, by phone, email or text. If you want more information, you can get it here https://www.getsafeonline.org/protecting-yourself/spam-and-scam-email/
•    How you can protect yourself from the risk of identity theft (which is when someone uses someone else’s personal information to obtain goods, services or money without permission) and other types of fraud. The Information Commissioner’s Office has information online here https://ico.org.uk/your-data-matters/identity-theft/
Although no financial, banking details or account passwords were accessed, it is always a good idea to make sure that your passwords are strong and not easy to guess. There is some advice here on how to set a strong password https://www.virginmedia.com/help/how-to-create-a-strong-password.
If having read this email and visited our website you still have questions, you can contact us on 0800 052 2621, but please be aware our customer service advisors do not have any further information at this stage.
Once again, we sincerely apologise for what has happened.
Lutz Schueler
CEO, Virgin Media
Virgin media

[Moderator edited to replace [code][/code] tags with [quote][/quote] tags.]
« Last Edit: March 05, 2020, 08:17:36 PM by burakkucat »
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burakkucat

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Re: Email from Virgin Media?
« Reply #1 on: March 05, 2020, 08:35:42 PM »

It does appear that a VM data leak has occurred.
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adslmax

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Re: Email from Virgin Media?
« Reply #2 on: March 05, 2020, 08:43:41 PM »

 >:( not happy about this! Seem like all company kept leaked our data! What about our data protection act right?
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burakkucat

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Re: Email from Virgin Media?
« Reply #3 on: March 05, 2020, 08:49:00 PM »

It appears that as soon as VM became aware of the database access, they isolated the server, began an investigation and referred themselves to the Information Commissioner's Office.
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burakkucat

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Re: Email from Virgin Media?
« Reply #4 on: March 06, 2020, 05:15:59 PM »

The latest report from the BBC web-site.
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Bowdon

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Re: Email from Virgin Media?
« Reply #5 on: March 06, 2020, 05:41:25 PM »

I wonder if the customers affected could sue VM for a breach of private information under GDPR?

On the subject of the latest report, it shows why sites shouldn't be automatically blocked, because requesting a site be unblocked puts a spotlight on the customer. If VM (and maybe others?) make it so everything legal is unblocked, then if the customer wants to block a site then that would be less valuable information to hackers if it got out.
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burakkucat

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Re: Email from Virgin Media?
« Reply #6 on: March 07, 2020, 03:00:07 PM »

Comments on the VM statement by TurgenSec, the discoverers of the data breach.
« Last Edit: March 07, 2020, 04:53:53 PM by burakkucat »
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Ronski

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Re: Email from Virgin Media?
« Reply #7 on: March 07, 2020, 04:19:19 PM »

I've had no email from Virgin, so hopefully I wasn't in that dataset  :fingers:
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chenks

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Re: Email from Virgin Media?
« Reply #8 on: March 08, 2020, 03:38:32 PM »

On the subject of the latest report, it shows why sites shouldn't be automatically blocked, because requesting a site be unblocked puts a spotlight on the customer. If VM (and maybe others?) make it so everything legal is unblocked, then if the customer wants to block a site then that would be less valuable information to hackers if it got out.

from what i can see Virgin don't automatically block anything unless you enable "web safe" or whatever they call it.
turning that off (via your account settings) results in you having access to all content.

the only exception i can think of is with mobile access where you have to provey you are over 18 to have the web safe disabled.

so i'm not sure what websites people are having to individually request to have access to.
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j0hn

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Re: Email from Virgin Media?
« Reply #9 on: March 08, 2020, 05:39:44 PM »

from what i can see Virgin don't automatically block anything unless you enable "web safe" or whatever they call it.
turning that off (via your account settings) results in you having access to all content.

the only exception i can think of is with mobile access where you have to provey you are over 18 to have the web safe disabled.

so i'm not sure what websites people are having to individually request to have access to.

Virgin definitely enable adult filtering by default. I had to request this be disabled when I joined in December.

Had to help a neighbour do the same not long after that.
Looks like they have done this since 2018

Quote
Virgin have agreed to switch to network-level filtering of content in early 2014. Virgin Media Web Safe was launched in February 2014. Filtering was switched on by default for new customers in May 2018

https://wiki.openrightsgroup.org/wiki/Content_filtering_by_UK_ISPs

I've had nothing from Virgin saying I'm on this list.
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chenks

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Re: Email from Virgin Media?
« Reply #10 on: March 08, 2020, 05:55:36 PM »

yes but you don't register any specific site to be unblocked, it's an all or nothing thing.
and you simply disable or enable via your virgin account.

so who are these people who are on a list with sites being "unblocked" - as that's now how the system operates.
and it's not necessarily just about porn sites being blocked by web safe, it's lots of other stuff too.
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adslmax

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Re: Email from Virgin Media?
« Reply #11 on: March 16, 2020, 10:24:45 AM »

Keep getting lots of spam emails from new unknown companies plus new post of more junk mail. Thank you very much Virgin Media, will going to sued you! See you in court.
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chenks

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Re: Email from Virgin Media?
« Reply #12 on: March 16, 2020, 11:37:31 AM »

will going to sued you! See you in court.

good luck with that!
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adslmax

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chenks

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Re: Email from Virgin Media?
« Reply #14 on: March 24, 2020, 09:11:20 PM »

solicitors touting for business, most likely on an insurance policy based no-win no-fee.
batter in if you think that's the route you want to go down.

otherwise, you'll still be sueing i presume?
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