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Author Topic: iPad iMessages’ notification not appearing  (Read 2610 times)

Weaver

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iPad iMessages’ notification not appearing
« on: February 14, 2020, 07:19:10 PM »

When I’m in another app and my wife send me an iMessage, I don’t get the notification banner, so I don’t know she has sent me a message even. Nor does it come up when the machine is locked. FaceTime incoming calls give notification as expected though. When I’m inside the iMessage app itself I see the incoming message, so no comms problem.

Spoke to Apple who said there’s a thing visible in the lock screen when you get a notification - you can swipe left and then you get an option "Manage" which allows you to hide that one specific type of notification. So they’re saying I must have fallen victim to that. But there’s no way of undoing it then, as I cannot see these things in the lock screen away so cannot get back into this manage thing.

Would I spend ten hours driving to Glasgow and back to an Apple store? Can’t do that, so I’m stuffed then,
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sevenlayermuddle

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Re: iPad iMessages’ notification not appearing
« Reply #1 on: February 14, 2020, 07:28:09 PM »

You’ve explored the options in settings->notifications?
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Weaver

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Re: iPad iMessages’ notification not appearing
« Reply #2 on: February 14, 2020, 07:42:26 PM »

I have. And just now Janet solved it when Apple couldn’t - there’s an option inside the messages app itself, not in settings. One clicks on the person’s name at the top in the conversation window in the Messages app then there’s a Hide alerts option - specific to that one person. And that was the answer!  ;D ;D  Both I and Janet had this option set somehow but we never used this control in the UI.
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sevenlayermuddle

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Re: iPad iMessages’ notification not appearing
« Reply #3 on: February 14, 2020, 11:42:02 PM »

Wow, you’re right, or at least Janet is.   I wanted to take my time before responding again as I was sure you were wrong and I wanted to find the proof.   But I agree, you’re not wrong.

How bizarre.  They seem to have made it a ‘per conversation’ option, but that itself is maybe based on the equally bizarre concept that every message I have ever exchanged with my other half seems to be seen by iOS as part of a single ‘conversation”?

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Weaver

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Re: iPad iMessages’ notification not appearing
« Reply #4 on: February 15, 2020, 12:40:17 AM »

I’m pretty configured there’s a bug here.

Well done to my beloved - beat Apple support
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