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Author Topic: Upgrades for 700,000 BT customers and BT Halo converged services to launch  (Read 212 times)

gt94sss2

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The big news today for existing BT Consumer customers if you have not already elected to self-upgrade to one of the VDSL2 (FTTC partial fibre) or FTTP (full fibre) products when available is that some 700,000 such customers will be upgraded from their ADSL/ADSL2+ services by June 2020 and at no extra charge, i.e. no increase in monthly fee or any setup cost. Also where FTTC/FTTP is available new customers will not be offered ADSL/ADSL2+ to buy, i.e. a stop sell will be put in place.

This change is one of a number of changes from BT aimed at positioning itself as treating customers both consumer and business fairly and also preparing the way for the changes expected in the next decade which will see a big shift to digital voice and an explosion of connected devices in the home.

BT 5G service to launch on Friday 11th October with BT Plus/Halo customers being the first to upgrade.

BT Plus is upgrading to BT Halo after the success that has seen 1 million customers sign up to a BT Plus package.

BT Halo will be available in November 2019 offering converged high definition voice, broadband, unlimited data at home and on the go, 5G access and unlimited voice.

900 Home Tech experts to help with digital technology in the home and workplace. BT Halo customers will get one free visit as part of their package.

BT brand back on the high street at over 600 stores, both support and sales.

Plan returning call centres to UK and Ireland from overseas will complete early; now January 2020 rather than December 2020. Map shown at press conference indicated Ireland means Northern Ireland.

Regional call routing when you ring support, so you will be connected to an agent in your region if one is available.

Skills for Tomorrow programme, which is a mixture of online and community training for all ages. A key aim being to provide digital skills training for 10 million school children.
New full fibre plans in November (we presume a price restructure and introduction of 500 Mbps and a Gigabit package).

From

https://www.thinkbroadband.com/news/8559-upgrades-for-700-000-bt-customers-and-bt-halo-converged-services-to-launch

More coverage at

https://www.ispreview.co.uk/index.php/2019/10/bt-uk-to-launch-halo-unlimited-5g-and-fixed-broadband-plan.html

« Last Edit: October 09, 2019, 01:13:27 PM by gt94sss2 »
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j0hn

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Also where FTTC/FTTP is available new customers will not be offered ADSL/ADSL2+ to buy, i.e. a stop sell will be put in place.

Stop sell on ADSL has been in place nearly 3 weeks.

https://www.ispreview.co.uk/index.php/2019/09/isp-bt-quietly-culls-adsl-based-unlimited-broadband-packages.html
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gt94sss2

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Yes, I know.

I think the significance of today's announcement is that BT Retail is upgrading all the customers they can to fibre and the growing trend to making 5G tariffs unmetered.
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j0hn

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Indeed!
Big news imo.

I was just pointing out additional info to the way Andrew phrases it on his article

Quote
new customers will not be offered ADSL/ADSL2+ to buy, i.e. a stop sell will be put in place.

I'm surprised he says will be, it already is.
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retx low @ 3dB target SNRM
Zyxel VMG1312-B10A bridged with 1508 MTU + Asus RT-AC68U running Asuswrt-Merlin

Chrysalis

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This bit is of interest to people wondering about copper turn off?

Quote
"BT will stop selling standard broadband connections on the legacy BT copper network to 90% of the UK".

So circa 10% will probably keep legacy services I assume due to viability of rolling out long runs of fibre to small number of properties, probably locations like where weaver is.
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Ronski

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Hopefully in that case they'd use long range VDSL, no need for an exchange for that.
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gt94sss2

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This bit is of interest to people wondering about copper turn off?

Different parts of BT. This is by their consumer arm so they can only make decisions based on current fibre availability - and not future rollout plans

I would almost call it a customer retention tool for those who have not updated to faster services already, so they remain happy with BT due to getting a better customer experience.

Of more interest to me is what availablity at DSLAMs will look like after another 700k customers and any impact on crosstalk.



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Chrysalis

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It perhaps makes it more likely in ECI areas that a second hauwei cabinet will popup, with adsl customers taking up the remaining vdsl ports to fill up ECI cabinets.
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anything