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Author Topic: Amazon Delivery Moans  (Read 372 times)

dee.jay

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  • Posts: 345
Re: Amazon Delivery Moans
« Reply #15 on: October 07, 2019, 10:14:28 PM »

Yodel...  :no: just,  :no:
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Sky FTTC 69/17 @ 3dB SNR - HG612
AAISP FTTC 67/16 @ 3dB SNR - HG612
Routed by pfSense on VMware ESX 6.0
~600M Huawei cabinet

tiffy

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  • Posts: 580
Re: Amazon Delivery Moans
« Reply #16 on: October 08, 2019, 12:07:15 AM »

As the device in question was still acting up I got on the chat line today to Amazon.
Fairly knowledgable lady who went through the very basic trouble shooting stuff which I had done alteady of course.

She then phoned the manufacturers and myself, certainly had more luck that I did with support, connected us together for a technical chat, convinced them that the unit was indeed faulty.

Against my earlier judgment, decided to go for a replacement unit, this was arranged by the Amazon lady, delivery expected on Thursday, old unit packed up for return.

So, perhaps Amazon is not so bad after all, certainly no issues with replacement, lets hope the new unit works or it's definately a refund after that !
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Plusnet 40/10 - DSLStats/RPi - ZyXEL VMG1312-B10A - Huawei Cab - MDWS (sadly gone 12/03/18)
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anything