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Author Topic: Our New Car Connecting To Our Home WiFi Problem  (Read 11590 times)

tickmike

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Re: Our New Car Connecting To Our Home WiFi Problem
« Reply #30 on: October 13, 2019, 10:45:40 AM »

Hi

Many thanks

Sounds like a factory reset is needed but please do not do it. Wait until you have called at garage and let them decide

The only other thing I can think off, if you bought second user/ex demo perhaps it is still registered by vim to another person who has locked the Wi-Fi. It is a known issue with Range Rover/jaguars connectivity platform but one which appears not to fully accepted. However has been shown to be real and the last registered owner could take advantage

Many thanks

John
Yes possible dealer re-set or ? to sort it out, See post #1 Brand new car  :)

I can see the Ip address's and Subnet Mask also the place where the DNS would be but like I have said it is always blank.
Well it is raining it down so going to sit in the car and see what I can find out about the problem.
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I have a set of 6 fixed IP's From  Eclipse  isp.BT ADSL2(G992.3) line>HG612 as a Modem, Bridge, WAN Not Bound to LAN1 or 2 + Also have FTTP (G.984) No One isp Fixed IP >Dual WAN pfSense (Hardware Firewall and routing).> Two WAN's, Ethernet LAN, DMZ LAN, Zyxel GS1100-24 Switch.

d2d4j

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Re: Our New Car Connecting To Our Home WiFi Problem
« Reply #31 on: October 13, 2019, 12:00:46 PM »

Hi

@7lm - many thanks and I understand what your saying but as such, it should be set to uk from factory as it’s intended for uk market.

Also, it is not doing the right thing with dns and I cannot see how it would without dns settings been present - it should not be a secret and blanked, even if it is preconfigured to use say the gateway IP address for dns.

Interestingly, as I suspected, there are additional hidden menu which on older version required the valet icon to be pressed for 40 seconds. This may not work on current model but I’m sure there will be a key sequence to bring up additional menus to access hidden features.

There are hidden key sequences on our headunit and a password to access hidden menus

Many thanks and sorry if I am wrong

John
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tickmike

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Re: Our New Car Connecting To Our Home WiFi Problem
« Reply #32 on: October 14, 2019, 12:55:41 AM »

I sat in the car for about an hour but still could not get it to connect to our house WiFi.  :(

I found out the car can use
4G > To car for say Sat-nav / APP's etc.
or
4G > to car plus Hot-spot (for up to 8 users)

or with 4G off

WiFi connection to an outside source to the car (eg your home WiFi or say outside and cafe/hotel etc.)
WiFi to car plus Hot-spot (for up to 8 users). That is when it works.!

With a laptop in the car I turned on 4G and Hot-spot.
My laptop connected to the hot spot ok.
On the Linux terminal.

$ ifconfig
eth0      Link encap:Ethernet  HWaddr 00:27:13:B3:E0:24 
          UP BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 b)  TX bytes:0 (0.0 b)
          Interrupt:17

lo        Link encap:Local Loopback 
          inet addr:127.0.0.1  Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING  MTU:65536  Metric:1
          RX packets:278 errors:0 dropped:0 overruns:0 frame:0
          TX packets:278 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:24016 (23.4 KiB)  TX bytes:24016 (23.4 KiB)

wlan0     Link encap:Ethernet  HWaddr 00:26:C6:C3:35:0E 
          inet addr:192.168.0.2  Bcast:192.168.0.255  Mask:255.255.255.0
          inet6 addr: fe80::226:c6ff:fec3:350e/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:167 errors:0 dropped:0 overruns:0 frame:0
          TX packets:212 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:57537 (56.1 KiB)  TX bytes:34522 (33.7 KiB)

$ iwconfig
wlan0     IEEE 802.11  ESSID:"LR048553" 
          Mode:Managed  Frequency:2.412 GHz  Access Point: 24:EE:9A:92:5B:17   
          Bit Rate=58.5 Mb/s   Tx-Power=15 dBm   
          Retry short limit:7   RTS thr:off   Fragment thr:off
          Power Management:on
          Link Quality=70/70  Signal level=-21 dBm 
          Rx invalid nwid:0  Rx invalid crypt:0  Rx invalid frag:0
          Tx excessive retries:0  Invalid misc:51   Missed beacon:0

$ route
Kernel IP routing table
Destination     Gateway         Genmask         Flags Metric Ref    Use Iface
default         192.168.0.1     0.0.0.0         UG    35     0        0 wlan0
loopback        *               255.0.0.0       U     0      0        0 lo
link-local      *               255.255.0.0     U     35     0        0 wlan0
192.168.0.0     *               255.255.255.0   U     35     0        0 wlan0

I could 'ping' the BBC

$ ping -c6 bbc.co.uk
PING bbc.co.uk (151.101.128.81) 56(84) bytes of data.
64 bytes from 151.101.128.81: icmp_req=1 ttl=54 time=38.5 ms
64 bytes from 151.101.128.81: icmp_req=2 ttl=54 time=41.1 ms
64 bytes from 151.101.128.81: icmp_req=3 ttl=54 time=44.1 ms
64 bytes from 151.101.128.81: icmp_req=4 ttl=54 time=42.0 ms
64 bytes from 151.101.128.81: icmp_req=5 ttl=54 time=40.7 ms
64 bytes from 151.101.128.81: icmp_req=6 ttl=54 time=42.6 ms

--- bbc.co.uk ping statistics ---
6 packets transmitted, 6 received, 0% packet loss, time 5005ms
rtt min/avg/max/mdev = 38.577/41.537/44.155/1.729 ms

I could 'ping' the IP for the BBC

$ ping -c6 151.101.128.81
PING 151.101.128.81 (151.101.128.81) 56(84) bytes of data.
64 bytes from 151.101.128.81: icmp_req=1 ttl=54 time=190 ms
64 bytes from 151.101.128.81: icmp_req=2 ttl=54 time=38.0 ms
64 bytes from 151.101.128.81: icmp_req=3 ttl=54 time=40.8 ms
64 bytes from 151.101.128.81: icmp_req=4 ttl=54 time=39.3 ms
64 bytes from 151.101.128.81: icmp_req=5 ttl=54 time=40.0 ms
64 bytes from 151.101.128.81: icmp_req=6 ttl=54 time=40.4 ms

--- 151.101.128.81 ping statistics ---
6 packets transmitted, 6 received, 0% packet loss, time 5006ms
rtt min/avg/max/mdev = 38.027/64.915/190.834/56.320 ms

With 4G Turned OFF
Hot spot On
WiFi to House Connected (still showing blank DNS )


$ ping -c6 151.101.128.81
ping -c6 151.101.128.81
PING 151.101.128.81 (151.101.128.81) 56(84) bytes of data.
From 192.168.0.1 icmp_seq=6 Destination Net Unreachable




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I have a set of 6 fixed IP's From  Eclipse  isp.BT ADSL2(G992.3) line>HG612 as a Modem, Bridge, WAN Not Bound to LAN1 or 2 + Also have FTTP (G.984) No One isp Fixed IP >Dual WAN pfSense (Hardware Firewall and routing).> Two WAN's, Ethernet LAN, DMZ LAN, Zyxel GS1100-24 Switch.

d2d4j

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Re: Our New Car Connecting To Our Home WiFi Problem
« Reply #33 on: October 14, 2019, 09:28:39 AM »

Hi tickmike

Many thanks

Did you do the first test I suggested

4g off
Hotspot off
Wi-Fi on and connected to mobile hotspot

(turn you mobile phone hotspot on and connect car Wi-Fi to your mobile phone hotspot)

Test using a web browser on car screen - can you browse the Internet

Yes or no

Many thanks

John
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tickmike

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Re: Our New Car Connecting To Our Home WiFi Problem
« Reply #34 on: October 14, 2019, 10:15:22 AM »

Hi tickmike

Many thanks

Did you do the first test I suggested

4g off
Hotspot off
Wi-Fi on and connected to mobile hotspot

(turn you mobile phone hotspot on and connect car Wi-Fi to your mobile phone hotspot)

Test using a web browser on car screen - can you browse the Internet

Yes or no

Many thanks

John
Hi John
No, it's greyed out, I am on 'pay as you go' so my 'Data' is permanently off  :o I will ask to try it with Mrs tickmike's phone as she is on a plan.
Never used phone hotspot, do you just turn it of ? or do I have to configure it ?.hers is an iPhone 5c
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I have a set of 6 fixed IP's From  Eclipse  isp.BT ADSL2(G992.3) line>HG612 as a Modem, Bridge, WAN Not Bound to LAN1 or 2 + Also have FTTP (G.984) No One isp Fixed IP >Dual WAN pfSense (Hardware Firewall and routing).> Two WAN's, Ethernet LAN, DMZ LAN, Zyxel GS1100-24 Switch.

d2d4j

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Re: Our New Car Connecting To Our Home WiFi Problem
« Reply #35 on: October 14, 2019, 10:31:56 AM »

Hi tickmike

Many thanks

On iPhone, settings hotspot - turn on and use password on car Wi-Fi to connect

I guess you could try same test using home Wi-Fi but would only answer 1 question not 2

So if you

Turn car 4g off
Turn off car hotspot
Turn off car Wi-Fi

Turn on car Wi-Fi
Connect to home Wi-Fi

Open web browser from car screen

Can you browse internet

Yes no

Many thanks

John
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tickmike

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Re: Our New Car Connecting To Our Home WiFi Problem
« Reply #36 on: October 14, 2019, 10:46:21 AM »

I will try tonight when my wife comes from work.
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I have a set of 6 fixed IP's From  Eclipse  isp.BT ADSL2(G992.3) line>HG612 as a Modem, Bridge, WAN Not Bound to LAN1 or 2 + Also have FTTP (G.984) No One isp Fixed IP >Dual WAN pfSense (Hardware Firewall and routing).> Two WAN's, Ethernet LAN, DMZ LAN, Zyxel GS1100-24 Switch.

tickmike

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Re: Our New Car Connecting To Our Home WiFi Problem
« Reply #37 on: October 14, 2019, 07:39:21 PM »

Well just tried both tests John @ d2d4j but both do Not work.
Yet again they did not show any DNS Ip's.

Spoke to a Villager down our lane and he has a Jag with the same system it (same car group JLR ) and I asked if he has any problems using his house WiFi or connecting, He said he has No problems.

Not found the cars hidden menu screens yet.

Off to the dealers tomorrow.
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I have a set of 6 fixed IP's From  Eclipse  isp.BT ADSL2(G992.3) line>HG612 as a Modem, Bridge, WAN Not Bound to LAN1 or 2 + Also have FTTP (G.984) No One isp Fixed IP >Dual WAN pfSense (Hardware Firewall and routing).> Two WAN's, Ethernet LAN, DMZ LAN, Zyxel GS1100-24 Switch.

d2d4j

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Re: Our New Car Connecting To Our Home WiFi Problem
« Reply #38 on: October 14, 2019, 08:17:09 PM »

Hi tickmike

Many thanks

Sounds like you have a faulty headunit or one which has not been fully setup

Good luck at garage and they should be able to diagnose at same time

This is our car as below

Many thanks

John

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sevenlayermuddle

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Re: Our New Car Connecting To Our Home WiFi Problem
« Reply #39 on: October 14, 2019, 08:39:43 PM »

Mike,

Did you ask your neighbour down the road whether DNS fields were blank when config was viewed?

Fwiw, whilst I’m aware that d2d4j disagrees, my betting remains... that the blank DNS fields are normal, and simply mean “don’t override the defaults”.   Good luck at the dealer any roads, I hope you find the answer. :)
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d2d4j

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Re: Our New Car Connecting To Our Home WiFi Problem
« Reply #40 on: October 14, 2019, 09:23:45 PM »

Hi

@7lm many thanks. You could be correct but it’s just I cannot see any reason why the dns fields should be blank. There not a secret as the gateway is not a secret but that is displayed even though it cannot be changed

I guess we will find out tommorow when tickmike updates his post

Many thanks

John
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tickmike

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Re: Our New Car Connecting To Our Home WiFi Problem
« Reply #41 on: October 15, 2019, 04:44:33 PM »

Mike,

Did you ask your neighbour down the road whether DNS fields were blank when config was viewed?

He admitted that he is not technical and all he knows it works.
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I have a set of 6 fixed IP's From  Eclipse  isp.BT ADSL2(G992.3) line>HG612 as a Modem, Bridge, WAN Not Bound to LAN1 or 2 + Also have FTTP (G.984) No One isp Fixed IP >Dual WAN pfSense (Hardware Firewall and routing).> Two WAN's, Ethernet LAN, DMZ LAN, Zyxel GS1100-24 Switch.

tickmike

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Re: Our New Car Connecting To Our Home WiFi Problem
« Reply #42 on: October 15, 2019, 05:10:36 PM »

I went into Derby on the bus then once I done my business in the city centre made my way to the LR dealers.
One of the things I talked about was this problem, So I said to the rep let's sit in the New Evoque and you show me how to set it up.
He connected it ok to there WiFi.
Guest what he could Not get it to work, web browser would not load or any APP's etc. so I said I bet the DNS info is missing, it was, he tried again using his phone as a Hotspot to connect to the car, It Would Not work,
The DNS was missing.

I said go and have a word with the Tech guy, and   It is a known fault the Tech guy said and the DNS should be displayed in the config info.

The Tech guy communicated to the car while it was still at my home but the car had an odd error message so it would not let him reset the head unit.
so guess what I have to take it in for a day  >:(

I will get them to do the Software and Map up-dates while they are sorting it out.
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I have a set of 6 fixed IP's From  Eclipse  isp.BT ADSL2(G992.3) line>HG612 as a Modem, Bridge, WAN Not Bound to LAN1 or 2 + Also have FTTP (G.984) No One isp Fixed IP >Dual WAN pfSense (Hardware Firewall and routing).> Two WAN's, Ethernet LAN, DMZ LAN, Zyxel GS1100-24 Switch.

sevenlayermuddle

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Re: Our New Car Connecting To Our Home WiFi Problem
« Reply #43 on: October 15, 2019, 05:23:11 PM »

I’d not place toooooo... much faith in technical knowledge of motor mechanics as applied to networking protocols and for that reason, I maintain my prediction, the blank DNS will turn out to be normal. ;)

For instance, my iPad lets my Billion router handle the DNS, I don’t configure it.   My router simply defaults to my ISP’s  (Zen) DNS, I don’t configure that either.  It all works, but neither my router nor my iPad actually displays the address of Zen’s DNS servers.

But it’s good news you have got the dealer ‘on the case’.   Whether I am right or wrong about DNS, hopefully, perhaps with advice from factory to dealership, you’ll finally get Internet access. :fingers:
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d2d4j

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Re: Our New Car Connecting To Our Home WiFi Problem
« Reply #44 on: October 15, 2019, 05:28:41 PM »

Hi

@7lm - I believe your router would show zen dns from your router status page - I believe all routers show dns used.

Your iPad in that instance would show the gateway IP address for dns, which in turn as router is preset to use zen, would resolve using zen dns

Many thanks

John
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