I’m not sure who provides this ‘enhanced care’ (there was an earlier thread in which kitz many it was explained this thing) which is resold by my ISP A&A. I have gone mad and added enhanced care on all four lines * £12 (VAT??).
I can’t remember but A&A sales said I think it was two working days to add the service. Somehow adding the enhanced service messed everything up for AA support, so they told me, because they couldn’t access some of the BT tools that they usually use - I only heard scraps of this and nth nth hand too, so I don’t understand any of it. Everything seemed to go wrong with the change to ‘enhanced’ in that nearly a week later there were all sorts if strange messages visible in clueless.
My question : What does <whoever> actually have to do to make this enhanced thing happen? I assume they just make a note in some database somewhere relating to my line, saying come out quickly to this guy.
I can’t understand how it could take more than a few milliseconds, well however long it takes to send a request to some database server. I certainly can’t understand how it could really take two days and I assumed that that is just some mindless made-up number that that they just say to cover themselves.
A later email from AA suggested that something went wrong in the cogs and gears as a result of me making this request from BT or Openreach. I started the process on the 2019-08-16, I think.
Here are some recent records from clueless.aa.net.uk, I’m not sure what went wrong, and I’m nit even sure if I even have ‘enhanced’ thingummy yet.
I see hints that things failed and then after that who knows.
Clueless:: Line 1:
2019-08-27 11:01:10 2019-08-28 11:01:10 ToDo be0053 check enhanced care is added to all lines aa@aa
2019-08-28 01:46:05 Sent KCI tweet Weaver 2019-08-28 01:46:00 DSL line up KCI
2019-08-28 01:46:02 Sent KCI tweet Weaver 2019-08-28 01:46:01 Line down (UserRequest) KCI
2019-08-27 11:24:17 2019-08-28 00:59:59 Track order 4-808926405674 Modify:Issued Your order has been acknowledged and BT is aiming for provisioning it as soon as possible. bt
2019-08-27 13:29:21 WLR3Test WLR3_CIDT_Test cbs00556dat03:176256433: Pass Line Test OK. Dial tone OK ServiceLevel:2.5, MainFaultLocation:OK, FaultReportAdvised:N, AppointmentRequired:N, LineStability:Stable, NetworkStability:Stable, StabilityStatement:Stable - no adverse line test history. CP may request an Engineer visit to investigate, test and demonstrate with the EU. Routine test & fault data available at Customer Diagnostic Tool on INFORMe under MIS>Artisan>CDT. If no fault is found clear RWT and apply Time Related Charges. aa@aa
2019-08-27 13:29:12 Test line called (L) Weaver@aa
2019-08-27 13:29:10 Test line called (L) Weaver@aa
2019-08-27 11:17:25 2019-08-27 11:24:17 Track order 4-808926405674 Modify:Pending On Fulfilment [ADSL2+ Interleave Premium Enhanced Care] - bt
2019-08-27 10:59:56 Update AutoTestUntil=0000-00-00 00:00:00->0 aa@aa
23 Aug 10:57:34 2019-08-27 10:59:51 Track order 4-808145148797 Modify:Cancelled Unwilling to supply reason aa@aa
2019-08-27 10:42:17 2019-08-27 10:43:08 BT Test xDSL Copper Test:Pass Standalone sub test passed successfully.Pass Copper Line Test Successful DS
Clueless:: Line 2:
2019-08-27 17:08:02 2019-08-28 00:59:59 Track order 4-808926432757 Modify:Cancelled Unwilling to supply reason bt
2019-08-27 11:08:18 2019-08-27 17:08:02 Track order 4-808926432757 Modify:Issued Your order has been acknowledged and BT is aiming for provisioning it as soon as possible. bt
2019-08-27 11:01:45 2019-08-27 11:08:18 Track order 4-808926432757 Modify:Pending On Fulfilment [ADSL2+ Interleave Premium Enhanced Care] - bt
2019-08-27 11:00:11 Update AutoTestUntil=0000-00-00 00:00:00->0 aa@aa
21 Aug 12:32:35 2019-08-27 11:00:06 Track order 4-808145236836 Modify:Cancelled Unwilling to supply reason aa@aa
2019-08-27 10:47:33 2019-08-27 10:48:25 BT Test xDSL Copper Test:Pass Standalone sub test passed successfully.Pass Copper Line Test Successful DS01:Line Test OK aa@aa
2019-08-27 10:48:18 Test line called (L) Weaver@aa
2019-08-27 10:48:16 Test line called (L) Weaver@aa
2019-08-27 10:46:45 2019-08-27 10:46:51 BT Test xDSL Status Check:Pass Standalone sub test passed successfully.Pass OK. Circuit In Sync
BRAS=2404kb/s FTR=2278kb/s MSR=2848kb/s ServOpt=1 I/L=I
A SERVICE OPTION CHANGE ORDER IS IN PROGRESS ON THIS LINE
Up Sync=509kb/s LoopLoss=41.9dB SNR=4.5dB ErrSec=2 HECErr=0 Cells=0
Down Sync=2385kb/s LoopLoss=65.5dB SNR=5.6dB ErrSec=0 HECErr=N/A Cells=0 aa@aa
2019-08-27 10:45:07 WLR3Test WLR3_CIDT_Test hws00556dat02:177586033: Pass Line Test OK. Dial tone OK ServiceLevel:2.5, MainFaultLocation:OK, FaultReportAdvised:N, AppointmentRequired:N, LineStability:Stable, NetworkStability:Stable, St
Clueless:: Line 3 :
2019-08-27 11:24:18 2019-08-28 00:59:59 Track order 4-808926413770 Modify:Issued Your order has been acknowledged and BT is aiming for provisioning it as soon as possible. bt
2019-08-27 11:17:10 2019-08-27 11:24:18 Track order 4-808926413770 Modify:Pending On Fulfilment [ADSL2+ Interleave Premium Enhanced Care] - bt
2019-08-27 11:06:11 2019-08-27 11:06:57 BT Test xDSL Copper Test:Pass Standalone sub test passed successfully.Pass Copper Line Test Successful DS01:Line Test OK aa@aa
2019-08-27 11:04:49 2019-08-27 11:05:41 BT Test xDSL Copper Test:Pass Standalone sub test passed successfully.Pass Copper Line Test Successful DS01:Line Test OK aa@aa
2019-08-27 11:04:06
Clueless::Line 4::
2019-08-27 11:16:35 2019-08-27 11:16:35 Track order 4-808926275050 Modify:Pending On Fulfilment [ADSL2+ Interleave Premium Enhanced Care] - bt
2019-08-27 11:11:35 2019-08-27 11:16:35 Track order 4-808926275050 Modify:Pending On Fulfilment [ADSL2+ Interleave Premium Enhanced Care] - bt
2019-08-27 11:08:10 2019-08-27 11:11:35 Track order 4-808926275050 Modify:Issued Your order has been acknowledged and BT is aiming for provisioning it as soon as possible. bt
2019-08-27 11:09:21 2019-08-27 11:10:11 BT Test xDSL Copper Test:Pass Standalone sub test passed successfully.Pass Copper Line Test Successful DS01:Line Test OK aa@aa
2019-08-27 11:08:46 2019-08-27 11:08:53 BT Test xDSL Status Check:Pass Standalone sub test passed successfully.Pass OK. Circuit In Sync
BRAS=2147kb/s FTR=2278kb/s MSR=2848kb/s ServOpt=1 I/L=I
A SERVICE OPTION CHANGE ORDER IS IN PROGRESS ON THIS LINE
Up Sync=449kb/s LoopLoss=41.7dB SNR=5.9dB ErrSec=2 HECErr=0 Cells=0
Down Sync=2464kb/s LoopLoss=65.5dB SNR=6.1dB ErrSec=0 HECErr=N/A Cells=0 aa@aa
2019-08-27 11:08:29 WLR3Test WLR3_CIDT_Test hws00556dat02:177594098: Pass Line Test OK. Dial tone OK ServiceLevel:2.5, MainFaultLocation:OK, FaultReportAdvised:N, AppointmentRequired:N, LineStability:Stable, NetworkStability:Stable, StabilityStatement:Stable - no adverse line test history. CP may request an Engineer visit to investigate, test and demonstrate with the EU. Routine test & fault data available at Customer Diagnostic Tool on INFORMe under MIS>Artisan>CDT. If no fault is found clear RWT and apply Time Related Charges. aa@aa
2019-08-27 11:06:35 2019-08-27 11:08:10 Track order 4-808926275050 Modify:Pending On Fulfilment [ADSL2+ Interleave Premium Enhanced Care] - bt
2019-08-27 11:01:41 2019-08-27 11:06:35 Track order 4-808926275050 Modify:Pending On Fulfilment [ADSL2+ Interleave Premium Enhanced Care] - bt
2019-08-27 11:00:24 Update AutoTestUntil=0000-00-00 00:00:00->0 aa@aa
2019-08-26 03:02:47 Sent KCI tweet Weaver 2019-08-26 03:02:44 DSL line up (down 81 seconds) KCI
2019-08-26 03:02:47 Cancelled KCI sms 2019-08-26 03:02:44 DSL line up (down 81 seconds) [cancelled deferred KCI] KCI
2019-08-26 03:02:46 Tx rate (adjusted) 2140614 to 2166192 (rx 449000) -Auto-
2019-08-26 03:01:33 Sent KCI tweet Weaver 2019-08-26 03:01:23 Line down (LostCarrier) KCI
2019-08-26 03:01:33 Deferred KCI sms 2019-08-26 03:01:23 Line down (LostCarrier) KCI
2019-08-26 02:58:34 2019-08-26 02:59:06 Test SNR reset: RateBandDS=160-24384 InterleaveLevelDS=On TargetMarginDS=6dB RateBandUS=32-Uncapped InterleaveLevelUS=On TargetMarginUS=6dB:SNR Recalculation initiated which will enable the line to reach optimum speed, stabilization retrains can be expected over the next couple of days.