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Author Topic: Plusnet stuck profile  (Read 1294 times)

boozy

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Plusnet stuck profile
« on: August 20, 2019, 12:19:16 AM »

I've recently noticed that my PlusNet line would not download any faster than 20Mbps while the line was in sync at 40Mbps.  I reported it and was told the profile was stuck but has now been fixed.

Single connection downloads are still stuck at 20Mbps but a multi connection reaches 35Mbps now.  Is this just PlusNet "traffic management" or has something been missed in the fix?
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dorzb

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Re: Plusnet stuck profile
« Reply #1 on: August 20, 2019, 09:17:01 AM »

I've recently noticed that my PlusNet line would not download any faster than 20Mbps while the line was in sync at 40Mbps.  I reported it and was told the profile was stuck but has now been fixed.

Single connection downloads are still stuck at 20Mbps but a multi connection reaches 35Mbps now.  Is this just PlusNet "traffic management" or has something been missed in the fix?

Like this?

https://community.plus.net/t5/Fibre-Broadband/Download-Speed-is-substantially-less-than-Profile-speed/td-p/1664155
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boozy

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Re: Plusnet stuck profile
« Reply #2 on: August 20, 2019, 10:32:25 AM »

That’s me complaining :). I think it’s been restricted all year - although I only run a speed test when I change something which could affect it, so who knows. 
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dorzb

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Re: Plusnet stuck profile
« Reply #3 on: August 20, 2019, 11:03:45 AM »

That’s me complaining :). I think it’s been restricted all year - although I only run a speed test when I change something which could affect it, so who knows.


https://www.plus.net/help/broadband/about-traffic-prioritisation/

'Traffic prioritisation isn't applied to Unlimited, Unlimited Fibre, Unlimited Fibre Extra, Business Unlimited or Business Unlimited Fibre.'
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boozy

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Re: Plusnet stuck profile
« Reply #4 on: August 20, 2019, 11:41:12 PM »

For those in the same position.  PlusNet reset their profile then a full resync restored multithreaded speeds (single threaded remained at exactly the same restricted speed).  A further resync, in my case 24 hours later, and everything is running at full speed.
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