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Author Topic: OFCOM report on complaints about ISPs  (Read 903 times)

jelv

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OFCOM report on complaints about ISPs
« on: July 23, 2019, 02:14:13 PM »

https://www.ispreview.co.uk/index.php/2019/07/plusnet-shamed-for-q1-2019-uk-broadband-and-phone-complaints.html

Plusnet get top spot - not in a good way. No surprise about the main issue following implementation of their new billing system:

Quote
Almost four in ten of Plusnetís complaints were about billing, pricing and charges (38% of complaints).
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kitz

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Re: OFCOM report on complaints about ISPs
« Reply #1 on: July 25, 2019, 09:41:07 AM »

Hardly surprising in view of the abysmal mess with the new billing system.   Months later and it's still not completely resolved. 
Sad really because the past few times I've had to contact them, the call waiting time and service has been much improved.
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g3uiss

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Re: OFCOM report on complaints about ISPs
« Reply #2 on: July 25, 2019, 04:43:42 PM »

Unfortunately Iíve just fallen victim to the new billing system.

Perhaps they answer quickly because they have less customers  ;)
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