I have been with Vodafone approx 12 months (of an 18 month contract) and recently switched from their router to an Archer VR2800 (as posted previously), this reduced my latency and gave me better WiFi performance around the house.
I wondered if my line was capable of more, I was on their 40/10 service and syncing at 40000/9997.
I know that back in May 2019 when I was with BT I was synced at 55Mbs on their Infinity 1 product, but this was long before I discovered this site and became slightly more enlightened so I don't have any detailed stats. I do have some screenshots from the Hub back then:
In a moment of madness I decided to upgrade with Vodafone to their 80/20 service rather than waiting for the remaining 6 months of my contract to run out and move to someone else. Some of the cabs near me have been enabled for G.FAST but mine hasn't and I wasn't sure if it would be any time soon. The upgrade was done with the promise that if I was not 100% happy in the first 30 days I could go back to my old service and wait out the contract.
I checked BT Wholesale and was quietly optimistic:
Vodafone even emailed me the following:
Min download speed (in Mbps) 62.72
Max download speed (in Mbps) 76
Min upload speed (in Mbps) 19
Max upload speed (in Mbps) 20
Minimum guaranteed speed (in Mbps) 56.37
So the activation was booked for the 28th June, and shortly after 6am in the morning, my connection dropped and reconnected.
Stats before switch:
http://dslstats.wilson-serve.co.uk/history2.php?date=2019-06-28&fileName=2019-06-28%2FStats-2019-06-28-04.18.45.txtStats after switch:
http://dslstats.wilson-serve.co.uk/history2.php?date=2019-06-28&fileName=2019-06-28%2FStats-2019-06-28-06.19.45.txtG.INP had gone (which I was expecting) and the interleave depth was up to 671.
I was under the impression that I would go on an open profile and hence sync speed should be as high as it could be.
I was expecting errors in the first couple of days as DLM did it thing and stabilised the line.
I gave it 72 hours to see if anything changed but the connection stayed synced.
So I got on the phone to Vodafone as they promise to give you a partial monthly refund while you are not meeting your Minimum guaranteed speed.
I was informed that they would only look at this 14 days after service activation to give the line time to settle.
I believe that they are talking about DLM, but from reading the site I was under the impression that in the initial days sync speed would not go Up only Down as DLM did its thing.
Have I misunderstood?
They are due to call me back on the 10th July, and say they will investigate further if the speed has not increased. I am hoping I can use this as an excuse to break my contact now and go to someone like A&A - who presumably would make a much better job of getting the line improved.
Am I missing anything obvious?